> Markdown version of [/jobs/ext/227214-desktop-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/227214-desktop-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician - II

- **Company:** Elite
- **Location:** Bethesda, MD, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, VoIP, Collaborative Software, System Configuration, Virtual Private Networks (VPN), Jabber, RSA (Cryptosystem), Software Vulnerability Management, Peripherals, 3-tier Architectures
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=15b1b670fab11023

## About the Role

Do you have experience in macOS?, * 5+ years of desktop support or similar IT support experience

 * Strong customer service and communication skills
 * Experience supporting federal, healthcare, NIH, or government environments is a plus
 * Preferred certifications: CompTIA A+, Network+, ITIL v4, MCDST, or Windows 11 Enterprise Desktop Support Technician

## Description

This is a full-time, onsite role for a mid-level IT support professional with strong hands-on experience supporting end users across Windows, Mac, mobile devices, printers, peripherals, VPN, PIV/RSA tokens, and collaboration tools.

Role Highlights:

 * Provide deskside, remote, phone, and automated IT support
 * Troubleshoot hardware, software, network, VPN, mobile device, and peripheral issues
 * Support Microsoft AD environments, Windows/Mac OS, Zoom, MS Teams, VOIP/Jabber, and approved COTS/GOTS applications
 * Escalate complex incidents to Tier 3 SMEs and support security remediation activities
 * Assist with device configuration, patching, imaging, inventory, and vulnerability remediation


## Related Videos

- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)
- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)