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# IT Store Help Desk Analyst Tier I

- **Company:** Texas Roadhouse
- **Location:** Louisville, KY, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Operating Systems, Computer Equipment, Information Technology
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d564ba556b3f7ed1

## About the Role

Do you have experience in Restaurant experience?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Information Technology, or related field (preferred)

 * 1+ year of IT experience (preferred)
 * 1+ year of customer service experience (preferred)
 * Experience with POS systems (restaurant experience is a plus!)
 * Familiarity with Microsoft OS and Microsoft 365
 * Knowledge of computer hardware and troubleshooting
 * Experience with Aloha Manager / MenuLink systems (a bonus!)
 * ITIL certification (nice to have)
 * Ability to work nights, weekends, and overtime as needed

If you're ready to bring your tech skills to a fast-paced, people-first environment-we'd love to have you on the team!

## Description

Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you're ready to bring your energy, partnership, and heart to a place where fun meets purpose, you've come to the right place. Come see why our Roadies love their jobs!

Why This Role Rocks
If you're someone who loves solving tech puzzles and helping people, this role is your sweet spot. As a Store Support Analyst, you'll be the friendly voice on the other end of the line-guiding our teams through technical hiccups and keeping things running smoothly. From troubleshooting issues to supporting system rollouts, you'll play a key role in making sure our restaurants stay up, running, and ready to serve up legendary experiences.

What's On Your Plate

 * Answer incoming support calls and provide top-notch customer service
 * Diagnose technical issues and walk users through solutions with clarity and confidence
 * Log, track, and manage tickets using service desk software
 * Support system rollouts and help implement updates across locations
 * Assist with installing and setting up new IT equipment
 * Juggle multiple issues at once while keeping everything organized and documented, This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.


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