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# Level 2 Support Technician

- **Company:** DRP SOLUTIONS, LLC
- **Location:** Hauppauge, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Hyper-V, Hypervisor, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Virtual Local Area Networks, Wireless Access Point, Software Troubleshooting, Firewalls (Computer Science), Vmware
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e899baf87dc5750d

## About the Role

Do you have experience in Windows?, * Strong knowledge in Windows 7-11 operating systems

 * Microsoft Office 365 and on premise Office issue remediation
 * Windows Server 2008-2019, Active Directory, DNS, DHCP, Group Policy
 * Microsoft Exchange Server 2007-2016
 * Understanding of Hypervisors Hyper-V and VMware
 * Understanding of VoIP and PBX telephone systems
 * Layer 2 Networking skills, knowledge of firewall rule implementation, switching, VLANs, VPN configuration, Wireless Access Point configuration, DEMARC termination
 * Previous experience working at an MSP is desirable and/or working with PSA, RMM, and ticketing systems, * Minimum 3-5 years previous technical experience
 * Ability to build rapport with clients
 * Strong troubleshooting, problem solving, and critical thinking skills
 * Positive and professional demeanor
 * Strong written and verbal communication skills
 * Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule

## Description

We are seeking a Level 2 Support Technician who will be responsible for resolving L2 related issues for DRP's client base. Support requests range from printer/copier Helpdesk calls to hardware, software, and network related calls. Our support technicians are responsible for both telephone and field calls dispatched from both our Hauppauge and/or NYC offices. We expect our technicians to have completed assorted techniques to resolve issues and arrive at conclusions before escalation.

A compensation plan is in place for technicians. Sales prospects are always available to technicians who are eager to earn and identify opportunities.


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