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# Service Desk Technician

- **Company:** Resourcesoft, Inc.
- **Location:** Harrisburg, PA, United States
- **Salary:** $44,000.0 - $46,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Mainframes, Microsoft Office, IBM Resource Access Control Facility, Diagnostic Tools, Office365, Os Ticket, Call Tracing, User Administration, Hardware Debugging
- **Published:** August 27, 2026
- **Apply:** https://www.careerjet.com/jobad/us48c9da2b50567930029dd60a5d844724

## About the Role

1 or more years of experience in Tier 1 technical help desk, service desk, or call center environments.
Proficiency in Active Directory user administration, password resets, and security group assignments.
Experience with call tracking and IT service management ticketing systems such as Remedy.
Experience in Microsoft Windows operating systems and Office 365 troubleshooting.
Experience with Mainframe RACF user account administration and password restoration.
Experience in remote diagnostic tools, telephone-based technical support, and hardware issue resolution.
Excellent verbal and written communication skills., Research and maintain knowledge-base articles, troubleshooting reference guides, and standard operating procedures.

## Description

Deliver Tier 1 phone-based technical assistance and troubleshooting for hardware, software, and enterprise systems.
Perform user password resets and account unlock procedures across Active Directory and Mainframe RACF platforms.
Create, prioritize, and escalate service tickets to Tier 2 support teams using Remedy ticketing software.
Troubleshoot Microsoft Office 365 applications, network mailbox permissions, calendar sharing, and delegation issues.
Guide non-technical end users step-by-step through remote system diagnostic procedures and resolution steps.
Dispatch and track external hardware repair requests with designated third-party service vendors.


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