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# Motor Coach Technical Solutions Manager (West Region)

- **Company:** Motor Coach Industries
- **Location:** Des Plaines, IL, United States
- **Salary:** $80,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Microsoft Software
- **Published:** August 27, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88161442/1

## About the Role

* High School Diploma or GED
 * Experience programming vehicle electrical systems
 * Experience running electrical systems, power train, and air system diagnostics
 * Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
 * Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
 * CFC12-12 Certified and Technician Type II MV AC EPA Certification
 * Detailed knowledge of HVAC systems
 * Commercial Driver's License (CDL) with required medical cert. card (preferred)
 * Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
 * Must be computer literate (Word, Excel, Microsoft products)
 * Superior customer service skills
 * This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

## Description

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

 * Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
 * Assist customers in understanding service manuals
 * Initiate new coach warranty claims
 * Provide 24 hour on-call emergency support
 * Document trouble shooting procedures and product issues
 * Initiate and assist with campaign completion
 * Provide detailed information daily on new coach issues
 * Work with engineers to document, contain and countermeasure issues


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