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# Sr. Product Designer, Merchant AI-first Support

- **Company:** Pinterest
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $132,415.0 - $272,619.0
- **Contract:** Permanent contract
- **Skills:** Adobe InDesign, Artificial Intelligence, User-Centered Design, Application Enhancement Tool, Virtual Agents
- **Published:** August 27, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18090043?backUrl=%2Fcareer%2F18090043%2FSr-Product-Designer-Merchant-Ai-First-Support-California-San-Francisco

## About the Role

* Experience designing complex B2B, commerce, merchant, or advertising products; familiarity with catalog management or AI-powered tools is a plus.
 * Strong product discovery and systems-thinking skills, with the ability to translate ambiguous customer needs into clear, scalable experiences.
 * Experience designing AI or conversational experiences, including thoughtful approaches to trust, guidance, error recovery, and human control.
 * Proven ability to partner across product, engineering, research, data, and platform teams to influence direction and ship high-quality work.
 * Comfort with ambiguity, a bias for action, and strong communication skills for explaining complex technical concepts and design tradeoffs.
 * Leverage AI tools for research, analysis, and prototyping to drive high-velocity product outcomes.
 * Bachelor's degree in design, a related field, or equivalent experience.
 * 5+ years of product design experience or equivalent.

## Description

* Lead end-to-end design for Merchant AI Assistant experiences across Pinterest Business Assistant workflows, including onboarding, catalog health, and Catalog Enhance.
 * Define cohesive patterns that connect conversational AI with contextual product experiences, helping merchants understand priorities and complete meaningful actions.
 * Partner with Product, Engineering, Research, Data Science, Content Design, and the Orchestrator team to build scalable, trustworthy AI experiences.
 * Use merchant research, product data, evaluations, and experimentation to improve subagent guidance, prompts, and end-to-end workflows.
 * Shape the vision and scaling strategy for Catalog Enhance, helping merchants improve product data quality and discoverability on Pinterest., * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
 * This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.


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