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# Salesforce Sr. Consultant, Managed Services

- **Company:** NeuraFlash, LLC
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $94,400.0 - $266,300.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Release Management, Cloud Services, Salesforce.Com, Amazon Connect
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/473bbafb-45b7-4251-94e8-1143984ef6f6

## About the Role

* 3-5+ years of hands on Salesforce platform experience solving complex use cases utilizing the breadth of the Salesforce Platform
 * Significant business process, technical consulting, or enterprise architecture experience
 * Solid understanding of the full Salesforce Platform and its architecture, understanding of Amazon products is a plus
 * Willing and able learner of new technologies
 * Strong written and oral communication
 * Client facing experience in the following areas: Project Management/Ownership, Discovery and Design, and Delivering Solution Options to Customers
 * Experience writing user stories with estimation/sizing and release planning
 * Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications.
 * Any additional Salesforce Certifications or accreditations are a Plus, preferably AI Specialist, Community Cloud, Field Service Lightning Consultant, CPQ Specialist
 * Attention towards detail - detail oriented
 * Strong team player
 * Great communication skills
 * Keep an open mind and must be flexible to change

## Description

* Serve customers as a Senior Consultant, owning functional delivery and execution
 * Provide industry best practices and act as a trusted client advisor
 * Leverage Salesforce and/or Amazon platforms (e.g., Experience Cloud, Service
 * Cloud, Sales Cloud, Knowledge, Amazon Connect)
 * Translate business requirements into scalable solution designs and configurations
 * Drive continuous improvement and innovation on long-term customer engagements
 * Lead requirements gathering and act as the Salesforce and/or Amazon platform expert
 * Own client and team onboarding activities
 * Partner with customers to define and manage the Backlog
 * Define User Personas
 * Write and groom User Stories
 * Decompose User Stories into actionable Tasks
 * Lead 3-4 managed services engagements concurrently, supported by global delivery teams
 * Track budget consumption, monitor timeline and resource staffing per contract
 * Own engagement status, risks, issues, and client communication
 * Perform routine and complex Salesforce configuration and enhancements
 * Work together with the Delivery Owner towards client satisfaction
 * Coach and mentor junior functional and technical team members
 * Stay current on new Salesforce and Amazon capabilities


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