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# Technical Support Analyst 2

- **Company:** CYNET SYSTEMS INC.
- **Location:** Petersburg, VA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Audio Video Distribution, Issue Tracking Systems, System Testing, Information Technology
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/5f6d6652-24d6-40db-b1fe-f619f046ff11

## About the Role

* Enterprise Audiovisual Systems Support experience.
 * Experience troubleshooting, installing, operating, and maintaining AV equipment.
 * Experience supporting live events, meetings, and classroom technology.
 * Experience using a help desk or ticketing system.
 * Availability to work scheduled evenings, weekends, holidays, and other non-standard hours., * Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
 * At least 2+ years of experience supporting professional or enterprise audiovisual systems.
 * Strong verbal and written communication skills.

Physical Requirements(Due to nature of job, The candidate must have):

 * Ability to lift and carry equipment weighing 50 lbs or more.
 * Ability to stand for prolonged periods.
 * Ability to walk.
 * Ability to bend.
 * Ability to kneel.
 * Ability to reach.
 * Ability to climb ladders.

## Description

* Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and event venues.
 * Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, and video conferencing platforms.
 * Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation.
 * Complete minor installation and replacement work, including replacing projectors, monitors, cables, and adapters.
 * Document service requests, repairs, maintenance activities, and equipment changes in the organization s ticketing or inventory systems.
 * Provide audiovisual support for events, commencements, conferences, meetings, and executive functions.
 * Coordinate with event organizers to confirm technical requirements and respond to issues during events.
 * Provide professional technical assistance to faculty, staff, students, guests, and event participants.
 * Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
 * Support departmental technology projects and emergency operations as assigned.

Nice to Have:

 * AVIXA Certified Technology Specialist Certification.
 * Extron, Q-SYS, Biamp, or Crestron Manufacturer Certifications.
 * Experience supporting audiovisual and instructional technology in a higher education environment.

Skills:

 * Enterprise Audiovisual Systems.
 * Troubleshooting.
 * AV Equipment Installation.
 * Live Event Support.
 * Ticketing Systems.
 * Projectors.
 * Video Conferencing Platforms.
 * Crestron.
 * Extron.
 * Q-SYS.
 * Biamp.


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