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# Help Desk

- **Company:** Everforth Apex
- **Location:** Salt Lake City, UT, United States
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Troubleshooting, Servicenow
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/fdb0f69d-4612-4ba4-8896-f8369759680d

## About the Role

Education: High School Diploma.

Experience: Previous Help Desk experience is required. Experience with a ticketing system, with a preference for ServiceNow, is necessary.

Technical Skills: Must possess security certifications or be in the process of obtaining them. Applicants should have strong troubleshooting and problem-solving abilities and be capable of performing basic technical support and help desk functions.

Additional Skills: The role requires the ability to manage multiple tasks and prioritize effectively. Communication and customer service skills are necessary. A positive and energetic disposition is important for the cultural fit.

## Description

As a Level 1 Help Desk Technician, you will provide technical support to an internal retail team. The role involves using a ticketing system to manage and resolve customer tickets, ensuring a high level of customer satisfaction. This position offers an opportunity to join and grow within the organization., * Utilize ServiceNow for ticket management and resolution tracking.

 * Handle a high volume of support tickets.
 * Provide prompt and effective troubleshooting assistance to customers.
 * Ensure customer satisfaction through communication and problem-solving skills.
 * Deliver basic help desk functions and technical support services.
 * Assist internal employees with technology-related issues.


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