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# Onsite Technical Support

- **Company:** ComTec
- **Location:** Mount Pleasant, PA, United States
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Configuration Management Databases, Multi-Factor Authentication, Network Connections, Runbook, Wi-Fi Technology, Peripherals, Computer Equipment, Information Technology, Cisco
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/3138d8c3-8b8e-4aaf-9e2f-befc3d714a8f

## About the Role

Education: Minimum Associate Degree or Technical School + Experience
Experience: 3 4 years of professional IT Support experience
Language: Fluent in English required, * Formal qualification or apprenticeship in Information Technology.

 * 3 4 years of professional IT Support experience.
 * Proactive, solution-oriented mindset with the ability to work independently.
 * Strong communication and customer-facing skills.

## Description

Provide in-person Desk Side IT Support to end users, troubleshooting PC hardware/software, LAN, voice networks, mobile devices, printers, phones, and other IT equipment. Diagnose and resolve issues by coordinating with internal IT teams, operations groups, and vendors.
Key Responsibilities

 * Provide onsite and remote troubleshooting and incident resolution.
 * Support printers, mobile devices, MFA, Wi-Fi, email, Cisco phones, PCs, peripherals, and cabling.
 * Deploy and configure factory PCs, hardware, and software.
 * Assist with network connections, cabling, and integration of new devices/machines.
 * Document issues, solutions, and potential problems.
 * Provide user training and guidance on IT self-service tools.
 * Manage IT equipment/accessory inventory and maintain CMDB updates.
 * Coordinate logistics for shipping and moving IT devices across locations.
 * Support meeting rooms and common collaboration areas.
 * Host and support third-party technicians.
 * Perform regular checks of computer rooms, including temperature, air conditioning, cabling, and general functionality.
 * Follow OSS governance, escalation paths, Runbooks, SOPs, and knowledge articles.
 * Identify and report risks that may impact OSS service quality.


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