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# Production Support (Informatica/Datastage)

- **Company:** Everforth Apex
- **Location:** Chandler, AZ, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Query Performance, Microsoft Windows, Batch Processing, Unix, Computer Programming, IBM DB2, IBM InfoSphere DataStage, Python (Programming Language), Oracle (Applications), Scripting, Information Technology, Apache Kafka, Splunk, Dynatrace
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/13d878b0-af73-4dcd-ab39-25d681533432

## About the Role

Experience: 5+ years of relevant IT experience in roles such as Production Support, ITIL, Release Support, or Technical Implementations.

Technical Skills:

 * Proven knowledge of Informatica and/or Datastage.
 * Strong operating system knowledge in Unix and Windows, including scripting skills.
 * Experience with Oracle, DB2, and PL/SQL query performance tuning.
 * Experience with widely used monitoring or scheduling tools.
 * Knowledge of event-driven and schedule-driven batch processes.

Preferred Qualifications

 * Experience with Splunk, Dynatrace, Kafka, or Python.
 * Ability to demonstrate flexibility and navigate ambiguity.

## Description

We are seeking an Production Support (Informatica/Datastage) to manage the day-to-day operations of a technology platform. This role involves identifying production issues, creating incident and enhancement tickets, and communicating with development and business operations teams. The position requires leading end-to-end maintenance of production services and ensuring performance SLAs are met., * Lead the end-to-end maintenance responsibility for all production services related to the technology platform.

 * Manage the day-to-day operations of the technology platform, including Informatica and Datastage.
 * Actively engage in and lead the resolution of production support issues and incidents, taking ownership of escalations.
 * Perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.
 * Conduct root cause analysis and identify mitigations or risks for production issues.
 * Ensure production and performance Service Level Agreements (SLAs) are met.
 * Create and enhance administrative, operational, and technical policies and procedures.
 * Serve as an escalation point for the resolution of unresolved problems, complaints, and service requests.
 * Provide on-call support for off-hours and weekends as part of a rotation.
 * Work with Technology Infrastructure and Development Testing teams to support releases and upgrades.


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