> Markdown version of [/jobs/ext/227338-ehr-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/227338-ehr-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EHR Help Desk Analyst - **Company:** Southwest Human Development - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Health Informatics, Browser Compatibility, System Configuration, Azure Active Directory, Smoke Testing, Enterprise Software Applications, Microsoft InTune, Information Technology - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0ddd1a4cfc96717a ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * An associate's degree or higher in Information Technology (IT) or a related field. * 2+ years of experience in IT Help Desk, Service Desk, or Application Support. * Experience supporting enterprise applications in a healthcare or clinical environment. * Strong customer service and troubleshooting skills. * Knowledge of Microsoft 365 and Windows endpoints. * Ability to work onsite in Phoenix, AZ. * Possess an insured & reliable vehicle and a valid AZ driver's license. * Experience with Netsmart MyAvatar or similar EHR preferred. * Telehealth platform support experience preferred. * Familiarity with Entra ID (Azure AD), Intune, or device management preferred. * Healthcare IT or ITIL background preferred. * Valid Arizona Fingerprint Clearance Card - OR - must qualify for a valid Arizona Level One Fingerprint Clearance Card * DES Criminal Affidavit Required * AZ DHS Criminal History Affidavit Required * FPC DPS Verification Required SWHD takes the health and safety of our employees and the communities we serve very seriously. We strongly believe vaccination is a critical safety measure to protect each of us and the communities we serve. COVID vaccinations have proven to be highly effective at protecting people from getting COVID-19 or from getting severely ill from it. ## Description + Serve as the first point of contact for MyAvatar issues related to documentation workflows, scheduling, reporting, user access, and billing adjacent processes. + Resolve Tier 1 issues independently and perform Tier 2 troubleshooting for workflow, configuration, and recurring system issues. + Escalate defects to Application Analysts or Netsmart with clear documentation and replication steps. + Support telehealth sessions and workflows, including audio/video issues, device and browser compatibility, and real time user assistance. * Software Updates, Testing & Change Support + Support software updates, patches, and enhancements by coordinating testing efforts and notifying appropriate testers. + Execute assigned testing activities (smoke testing, regression, UAT support) and validate workflows after updates. + Communicate update impacts, known issues, and validation outcomes to stakeholders. * User Support & Knowledge Sharing + Provide responsive support to providers, managers, and administrative staff. + Develop and maintain job aids, guides, and support documentation. + Deliver informal coaching and contribute to end user training efforts. * System Configuration & Optimization + Assist with basic system configuration and maintenance (templates, reports, permissions). + Identify opportunities to improve workflows, usability, and operational efficiency. * Compliance, Security & Reporting + Follow HIPAA and organizational security policies when handling PHI. + Support access reviews, onboarding/offboarding, and basic audit activities. + Assist with operational reporting and data gathering as needed. * Collaboration & Continuous Improvement + Work closely with IT, application teams, vendors, and operational partners. + Participate in process improvement initiatives and small support projects. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Implementing smoke testing and proactive monitoring in production](https://www.wearedevelopers.com/videos/171-implementing-smoke-testing-and-proactive-monitoring-in-production) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Proactive monitoring and smoke testing in your production environment](https://www.wearedevelopers.com/videos/139-proactive-monitoring-and-smoke-testing-in-your-production-environment) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)