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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk System Administrator - **Company:** General Dynamics Information Technology - **Location:** Newington, VA, United States - **Experience:** Experienced - **Salary:** $97,750.0 - $132,250.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, CompTIA Security+, Kernel-Based Virtual Machine, Network Troubleshooting, Software Deployment, VMware Horizon View, ServiceNow IT Service Management, Information Technology - **Published:** August 27, 2026 - **Apply:** https://dejobs.org/x/x/0999FD075F6744769A1074C8A9C4BD28/job/ ## About the Role Communication,Help Desk Support,Troubleshooting Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 3 + years of related experience, * Ability to work independently and collectively with multiple work centers * Creating a knowledge base, SOPs, and documentation to solve customer challenges * Able to work in a fast paced environment with high expectations and visibility of real world operations * Enables a mission-focused customer through exceptional support which drives world-class mission success * Utilizes the full complement of technical and interpersonal skills to accomplish the work * Ability to support multiple users at various locations Education: High School Diploma Required Experience: 3+ years Certification : 8570 compliant (Security+) Required Technical Skills: * Excellent Customer Service Skills * Knowledge of deploying software * Hardware configuration * Experience imaging Desktop and Dell Wyse thin clients * Tier I Network troubleshooting * Experience in Active Directory * Experience in VMware Horizon * Experience in KVM Configuration Security Clearance Level: TS/SCI Preferred Skills: * Experience with ServiceNow Ticketing system * VDI * Microsoft Azure ## Description Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role-it's an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission-critical operations. At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today's missions are secure and tomorrow's challenges are met with confidence. If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high-impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most. ## Related Videos - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)