> Markdown version of [/jobs/ext/2273487-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/2273487-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Specialist

- **Company:** JCS Solutions LLC
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $74,000.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Windows Desktop
- **Published:** August 27, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9121505/help-desk-specialist

## About the Role

* Must be US Citizen
 * 2 years of experience in help desk or technical support
 * Certification: CompTIA A+, Security+
 * Experience with Windows desktop applications
 * Knowledge of e-mail systems and directories
 * PC and printer troubleshooting skills
 * Strong customer service and communication skills
 * Ability to work on-site at Arlington, VA (Pentagon)
 * Clearance: Active Secret required; Top Secret clearance strongly preferred

How you will wow us:

 * Prior experience supporting DoD or DISA end users
 * Experience with DoD help desk ticketing systems
 * Familiarity with military network environments and protocols

## Description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems., * Provide phone and in-person support to users

 * Support users with e-mail, directories, and standard Windows desktop applications
 * Troubleshoot applications developed under the contract
 * Serve as initial point of contact for hardware/software issues
 * Troubleshoot PC and printer problems


## Related Videos

- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)
- [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications)
- [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering)

## Related Articles

- [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)