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# IT Support Engineer - Devops expertise

- **Company:** Black Pen Recruitment
- **Location:** Brussel, Belgium (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Bash Shell, Continuous Integration, DevOps, Github, Python (Programming Language), Network Layer, Windows PowerShell, Reliability Engineering, Ansible, Runbook, Scripting, Gitlab-ci, Kubernetes, Infrastructure Automation Frameworks, Terraform, Docker, Jenkins
- **Published:** August 28, 2026
- **Apply:** https://www.adzuna.be/details/5856503449

## About the Role

Our client currently has a vacancy for an IT Support Engineer (Devops expertise) fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major clients IT team on site., * University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;

 * Minimum 5 years of experience in technical support, site reliability, or DevOps-related roles;
 * Experience with systems administration;
 * Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps);
 * Proficiency in scripting languages (Python, Bash, or PowerShell);
 * Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible etc);
 * Solid understanding of containers and orchestration (Docker, Kubernetes);
 * Experience with cloud platforms (AWS, GCP, or Azure) would be an asset;
 * Excellent command of the English language.

## Description

* Provide Tier 2/3 technical support for customers, resolving product and infrastructure-related issues;
 * Troubleshoot incidents across application, system, and network layers;
 * Manage and improve CI/CD pipelines and automation tools for deployment and monitoring.;
 * Write and maintain documentation, runbooks, and knowledge base articles;
 * Monitor systems, logs, and alerts to proactively identify issues before they impact customers;
 * Participate in an on-call rotation to ensure 24/7 availability of critical systems;
 * Contribute to process improvements to enhance reliability, scalability, and support efficiency.


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