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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager of Technology and Office Operations - **Company:** Visit Baltimore, Inc. - **Location:** Baltimore, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** VoIP, Spreadsheets, Software as a Service, Data Integrity, Relational Databases, Identity and Access Management, IT Management, Information Technology Operations, Internetworking, Microsoft Office, Wi-Fi Technology, Office365, Information Technology - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=afdd0dde821da4b4 ## About the Role Do you have experience in Vendor relationship management?, Do you have a Associate's degree?, * Bachelor's degree preferred. Minimum associate's degree and 4+ years of IT management, help desk or technical support experience in a professional office environment. Knowledge of Office 365 desired. Hospitality industry experience is strongly preferred. * Advanced knowledge of all Microsoft Office 365 applications, as well as knowledge of spreadsheet and relational database programs and reporting functions. * Strong experience with Network and endpoint management, SaaS application administration, managing vendors and external IT partners. Strong understanding of security best practices and access management. * Continuous learner that is open to adopting new technologies and processes to keep up with changing IT and business needs. * Excellent organizational, presentation and written and verbal communications skills. * Exceptional customer service skills with ability to greet and interact with clients and visitors. * Able to cultivate positive and effective working relationships with team members and vendors. * Able to work independently and maintain a high level of confidentiality and prudence essential with all information and materials. * Demonstrated problem solving skills, with ability to think creatively to implement effective solutions. * Able to successfully prioritize and manage multiple projects in a timely manner in a fast-paced environment. * Dependability and professionalism are a must. ## Description Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community, and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture: * Practice Mindfulness * Empower Collaboration * Exemplify Adaptability * Celebrate Diversity * Ignite Innovation, The Manager of Technology and Office Operations is responsible for the performance, reliability, and security of the organization's technology environment. This role oversees day-to-day IT operations, supports end users, and ensures systems effectively enable organizational productivity and growth. In addition, they will be supporting and maintaining all information technology functions throughout the organization and overseeing general office operations. Overall responsibilities include technical work, customer service, financial management, administrative, operational, and other responsibilities as assigned or required. The role works closely with and reports to the Vice President of Technology and Business Intelligence. The ideal candidate is a lifelong learner, who is personable, professional, dependable, and organized with a passion for technology and proactively improving business functions and processes to increase workflow and productivity. This is an in-office position with limited remote work. Duties and Responsibilities: Technology * Assists with maintaining IT functions throughout the organization, including network, internet connectivity, Wi-Fi, software/ hardware/ printing tasks, and security/data integrity. Additional locations to include the Visitor Center and staff remote offices. * Provides internal training for all business/technology functions (Microsoft Office Applications, print/copier functions, VOIP functions, A/V functions, etc.). * Helps team members with IT support request tickets, equipment maintenance and upgrades, etc. * Assists team members with conference room AV setup and technical support. * Maintains internal phone system, and Call Center applications/ reporting. * Assists the Business Intelligence department with CRM database queries and ad-hoc report requests as needed. * Maintains real-time knowledge of technology landscape changes. * Stays abreast of current industry best practices. * Assists with special projects, RFP processes. * Other duties as assigned. Office Operations * Assists with monitoring Reception area when needed, greeting and providing exceptional customer service to clients and visitors. * Sorts and distributes daily mail and deliveries. * Submits general office maintenance requests and schedules repair and service visits as needed. * Maintains kitchen areas and kitchen and office supply inventory, replenishing and ordering supplies as needed. Maintains relationships with supply vendors. * Performs general clerical activities for the Operations department as needed. * Complies with all Company policies and procedures, and * Other projects as assigned. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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