> Markdown version of [/jobs/ext/227515-production-support-solution-developer](https://www.wearedevelopers.com/jobs/ext/227515-production-support-solution-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support / Solution Developer - **Company:** Insight Global - **Location:** Jacksonville, FL, United States - **Salary:** $70,000.0 - $76,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Airflow, Amazon Web Services, JIRA, Build Automation, Unix, Cloud Computing, Cloud Engineering, Computer Programming, Extract Transform Load (ETL), Relational Databases, Middleware, Issue Tracking Systems, WildFly (JBoss AS), Python (Programming Language), Oracle (Applications), Systems Development Life Cycle, Shell Script, PL-SQL, SQL Databases, Spring-boot, Reliability of Systems, Kubernetes, Docker - **Published:** May 16, 2026 - **Apply:** https://www.juju.com/job/00000000fzstc5 ## About the Role Insight Global is seeking a Solution Developer - TLM Cloud Support professional to provide production support for mission-critical systems, ensuring system reliability, timely issue resolution, and continuous improvement of support processes. This role requires strong experience with Oracle, SQL/PL/SQL, Unix, AWS, and incident/ticket management tools, along with a solid understanding of the Smart stream TLM product suite, ETL processes, and core investment banking concepts. The successful candidate will lead the resolution of complex production incidents, perform root cause analysis, collaborate with cross-functional teams to deploy fixes and enhancements, and build automation to optimize support workflows while meeting SLAs. Excellent communication skills, strong problem-solving ability, ownership of on-call responsibilities, and a working knowledge of the SDLC are essential to effectively liaise between support, development, and client-facing teams. Compensation ranges, Must haves: * Expertise in Oracle, SQL, PL/SQL, Unix/Linux, and AWS(cloud). * Expertise in middleware (Wildfly, MQ), Kubernetes, Docker, Spring boot, and Airflow and RDBMS (Oracle) * Proficiency in shell scripting and programming (Python or Java preferred) and ability to write SQL queries. * Deep understanding of incident management and ticketing systems (e.g., Jira). * Strong analytical and diagnostic skills with a methodical approach to problem-solving. * Excellent communication skills-both verbal and written. * Ability to work independently with minimal supervision in high-pressure environments. * Proactive and detail-oriented with a strong sense of ownership. * High adaptability and eagerness to learn. * Strong interpersonal skills and a collaborative mindset. Commitment to delivering high-quality support and continuous improvement. Smartstream TLM, Domain Knowledge - Investment Bank Previously worked in L3 role production support, Jira, ticketing tools, Cloud(AWS), Airflow, Docker, Middleware , spring boot, RDBMS (Oracle)-SQL, stored proc, joins, analysis ## Description Jacksonville, Florida ( 5 days from office and shifts ranging from 12-8 or 1-9PM EST), Weekend and holiday shifts will be required on a rotating basis. 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