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# Technical Support Engineer

- **Company:** Palo Alto Networks
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, ARM Architecture, Cloud Computing, Data Mining, Software Debugging, Linux, Internet Information Services (IIS), Issue Tracking Systems, Microsoft Servers, Microsoft SQL Server, System Center Configuration Manager, Networking Basics, Security Software, Security Information and Event Management, Scripting, Google Cloud, Kubernetes
- **Published:** August 28, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

Previous experience with Endpoint Security software is required
SIEM experience
Deep understanding of how SIEMs works
Experience in creating custom collections and data parsing
Experience in creating complex correlation rules, reports and dashboard
Experience in integration and implementation of SIEMs
Experience working with EDR tools
Experience with strong communication and customer service skills
Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
4+ years of experience as a Support Engineer
Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
Excellent written and verbal communication skills
Strong customer advocacy skills and experience, ability to work in difficult customer situations
Knowledge of Cloud infrastructure a plus
Experience in incident response a plus
Experience with scripting a plus
Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus

## Description

Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback into the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and preventative measures **Qualifications** Your Experience


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