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# IT Service Desk Analyst

- **Company:** Hexcel Corporation
- **Location:** Parla, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Equipment, Network Server
- **Published:** August 28, 2026
- **Apply:** https://hexcel.wd5.myworkdayjobs.com/HexcelCareers/job/Spain---Parla/IT-Service-Desk-Analyst_R019930

## About the Role

* High School Diploma or GED required; associate or bachelor's degrees preferred
 * Minimum of 5 years of IT support experience.
 * Knowledge of PC hardware technology, maintenance and repair of PC hardware.
 * Knowledge of current Windows OS applications, servers and workstations.
 * Effective, logical problem-solving abilities, capable of using initiative to provide a solution to recurring problems.

## Description

The selected individual will be responsible for, but not limited, to the following obligations:

 * Record and resolve Service Desk queries within SLA targets.
 * Day to day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
 * Set-up and installation of new PC hardware & software, using departmental procedures and standards.
 * Carrying out routine scheduled IT activities, such as server backups.
 * Carrying out administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.


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