> Markdown version of [/jobs/ext/2276154-french-speaking-digital-trust-and-safety-analyst](https://www.wearedevelopers.com/jobs/ext/2276154-french-speaking-digital-trust-and-safety-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # French Speaking Digital Trust and Safety Analyst - **Company:** Rover's European Trust - **Location:** Barcelona, Spain - **Salary:** €15,000.0 - €18,000.0 - **Contract:** Permanent contract - **Skills:** Web Applications, Gsuite, Zendesk - **Published:** August 28, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role + 2+ years of Trust and Safety or similar safety related experience + 1+ years of experience in customer facing roles requiring de-escalation of intense customer concerns or crisis response + Strong verbal and written English communication skills + High school diploma or equivalent + Able to quickly take accurate typed notes while talking to members of the Rover community. + Familiarity with web based applications such as ZenDesk, GSuite, CRM tools, and Telephony software. + Fluency in French Preferred Qualifications: + Bachelor's Degree in a related field or equivalent + Used Rover as an owner or a sitter + Experience in digital marketplaces (Rover, Airbnb, Uber, etc) + 1+ years of experience in the Veterinary or Animal Health Clinic/Industry, or related field + 1+ years experience in public relations/communication, Social media monitoring and response + Fluency in other European languages ## Description Rover's European Trust and Safety team is responsible for supporting Rover's reputation by providing excellent customer care through problem resolution of issues that pose the greatest risk to the company in our most challenging and sensitive situations for our entire European operation. As a Trust and Safety Agent, you will be responsible for supporting users with specialty Trust and Safety casework, investigating complex animal and person related safety incidents, and providing objective assessments and guidance on remediation. You will work as the front-line on issues that are integral to Rover's mission and longevity by ensuring our marketplace standards and policies are upheld. Who we're looking for: You'll succeed in this role if you lean into hard conversations, have experience in de-escalation, and have a passion for getting the right solutions for both the customer and the company. You must be impartial, empathetic, and able to resolve issues in the best interest of our users, platform, and brand image. Your ability to identify between what is critical and what is secondary will aid you in being effective in this role. In this role you will treat customers as part of our community. You never settle for good enough and strive to deliver above the minimum. You take the initiative to improve yourself and Rover. You bring your unique experiences and passions to your job every day. The nature of this role may require working outside of normal business hours and on weekends/holidays to ensure adequate escalation coverage. Your Responsibilities: + Effectively prioritize competing high priority internal and external customer demands + Manage a large volume of high severity, dynamic customer contacts with attention to detail, ownership, and follow-through + Educate users on how to maintain safety and security while being responsible members of the Rover community + Handle escalated customer contacts and appropriately escalate concerns to your leader when appropriate + Thoughtfully, decisively, and neutrally investigate Trust & Safety cases with high complexity and high sensitivity, maintaining customer satisfaction and Rover's Brand image + Exhibit the ability to make quick and accurate decisions under pressure + Consistently remain empathetic, and compassionate in high stakes emergency situations, and guide customers to efficient solutions. You remain level headed, not getting shaken by difficult or complex situations + Generate and respond to support calls, emails, and SMS messages in support of resolving active customer incidents (e.g., emergency pet care) while quickly assessing and routing incidents to the appropriate department. + Work with teammates and leadership across multiple locations to identify and scope risks related to customer experience, policy, tooling, and workflow improvements + Own decisions in holistic safety reviews where users may be removed from the platform for not following Rover Community Guidelines, Policies, or Terms of Service + Maintain high levels of confidentiality + Investigate complex veterinary claims with due diligence, including assessing eligibility of gray area claims. + Effectively deliver on other projects/duties as assigned by business management ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Sustainable Mobility – Giravolta](https://www.wearedevelopers.com/videos/480-sustainable-mobility-giravolta) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [Rust Beyond Systems: Revolutionizing Web Development](https://www.wearedevelopers.com/videos/1111-rust-beyond-systems-revolutionizing-web-development) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Average Salary in France](https://www.wearedevelopers.com/magazine/269-average-salary-in-france) - [Guide for Expats Living in France](https://www.wearedevelopers.com/magazine/305-guide-for-expats-living-in-france)