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# 1st Line IT Engineer

- **Company:** Solus Accident Repair Centres
- **Location:** Bishop's Stortford, UK
- **Salary:** £26,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Network Troubleshooting, Microsoft Office, Microsoft InTune
- **Published:** August 28, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5858150921

## About the Role

* We are looking for a 1st Line IT Engineer to join our Service Desk.
 * We support 2,500+ users across 40+ sites.
 * Experience working with Microsoft 365, Azure, Intune and HaloITSM would be beneficial.
 * You should be comfortable working across hardware, software and networking issues.
 * We welcome applicants with a range of skills, experience and qualifications, and we encourage you to apply even if you do not tick every box.

## Description

* We will have you handling incoming calls and tickets day to day.
 * You will troubleshoot hardware, software and networking issues across a wide range of platforms.
 * You will log, categorise and prioritise tickets within HaloITSM.
 * You will support onboarding and offboarding, including building and configuring hardware, setting up accounts and coordinating deliveries.
 * You will guide users through fixes, create documentation and help improve our technology and processes.
 * You will monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly.
 * You will contribute ideas to improve the service desk and share knowledge across the team.

Technologies:

 * Azure
 * Hardware
 * Support
 * Microsoft 365
 * Network
 * Office 365
 * Cloud


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