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# Field Service Supervisor

- **Company:** ProLift Toyota Material Handling
- **Location:** Lexington, KY, United States
- **Experience:** Starter
- **Salary:** $62,500.0 - $89,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft Software
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=80fe354af864a36e

## About the Role

Do you have experience in Training & development?, Do you have a High school diploma or GED?, The ideal candidate will have a High School Diploma or equivalent, two or more years of material handling industry experience, one to three years of supervisory experience, and basic mechanical experience. The Field Service Support Supervisor will have proficient knowledge of Microsoft products such as Word, Outlook, and Excel and Office 365. The ideal candidate will communicate to associates, customers, and managers, which requires excellent verbal and written communication skills while protecting the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

## Description

This position is responsible for supporting and guiding technicians through career growth through engaging, mentoring, and reviewing skillset proficiencies, training opportunities. The Field Service Support Supervisor will build long-lasting relationships with customers by exploring their needs and expectations, providing specific measurable goals, and achieving results within a customer's expected timeframe. The ideal candidate will proactively communicate with the associates, managers, and customers on repairs, job requirements and scheduled work., * Support Technicians while in the field; including technician needs, efficiencies, training

 * Track open repair orders and ensure timely follow-up
 * Customer visits; including service disputes, quote follow up and customer relations
 * Monitor daily PM completion/repairs for team while ensuring quality and timeliness of PM completion/repairs exceeds customer expectations
 * Operate in a professional and courteous manner to exceed customer expectations both in presentation and communication

 * Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management" philosophy


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