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# IT Analyst

- **Company:** Aspire
- **Location:** Gateshead, UK
- **Salary:** £32,000.0 - £36,000.0
- **Contract:** Permanent contract
- **Skills:** Network Monitoring, Cisco
- **Published:** August 28, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbeefeb480d02708e3798a28f19b937875/eaa

## About the Role

* Previous experience in an End-User Support, Networks or Infrastructure role.
 * Enthusiasm for continuous learning and professional growth across multiple disciplines.
 * Demonstrated ability to excel in dynamic environments and handle challenging situations with confidence and efficiency.
 * Exceptional attention to detail and excellent organisational skills.

The following certifications are advantageous but not essential:

 * Microsoft certifications (MD102, MS102, AZ900, AZ104, etc)
 * CompTIA A+, Network+,
 * Cisco CCST, CCNA

## Description

We are looking for a 24/7 IT Analyst to join our growing 24/7 Team to support our Service Desk.
As a 24/7 IT Analyst, you'll gain hands-on experience with a broad range of technologies, while delivering swift responses to general IT issues for our customers.
By joining our 24/7 team, you'll work on a shift rotation and will focus on delivering robust technical solutions whilst ensuring customer satisfaction remains our top priority.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing:

 * Tackle IT challenges head-on, from End-user support to Infrastructure troubleshooting, ensuring seamless resolutions that keep systems running smoothly.
 * Utilise Network Monitoring Systems (NMS) to provide 24/7 support for customers, working closely with 3rd party carriers.
 * Conduct Root Cause Analysis (RCA) to identify and address recurring IT and security-related issues.
 * Respond to customer calls, providing prompt assistance for IT and security issues and/or incidents.
 * Collaborate with fellow IT Analysts to coordinate responses to complex incidents.
 * Prepare comprehensive handover notes to ensure analysts maintain continuity of operations.
 * Escalate to on-call engineers where necessary.


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