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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Pool Re Services Limited - **Location:** London, UK (Remote available) - **Experience:** Expert - **Salary:** £39,999.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Microsoft Azure, Microsoft Online Services, Configuration Management, Collaborative Software, CompTIA Network+, CompTIA Security+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Intrusion Detection and Prevention, Local Area Networks, Network Security, Microsoft Dynamics, Microsoft Office, Azure Active Directory, Microsoft SharePoint, TCP/IP, Software Vulnerability Management, Wireless Networks, EndPointSecurity, Wi-Fi Technology, Software Licensing, Computer Network Technologies, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops - **Published:** August 28, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5858368796 ## About the Role * Strong experience providing 1st, 2nd and 3rd line IT support in a corporate environment. * Strong hands-on administration experience with Microsoft 365, Microsoft Entra ID and Microsoft Intune technologies. * Proven experience supporting and managing modern Windows endpoints, Apple mobile devices, device builds, endpoint policies, patching and user/device lifecycle activities. * Strong knowledge of: o Microsoft Entra ID o Microsoft Intune o Microsoft Defender Suite o Exchange Online o Teams o SharePoint Online o Dynamics 365 * Strong experience supporting Microsoft 365 Apps, collaboration tools and common enterprise desktop applications. * Good networking knowledge including: o TCP/IP o DNS o DHCP o Firewalls o Switches o Wireless networking * Experience with endpoint management and device security. * Understanding SOC operations, threat detection, incident response, and vulnerability management. * Experience working with managed service providers and security service providers. Essential - Professional * Excellent problem-solving and troubleshooting abilities. * Strong customer service and stakeholder management skills. * Ability to communicate effectively with both technical and non-technical audiences. * Experience supporting senior executives and leadership teams. * Strong organisational and project management skills. * Ability to prioritise workload and work independently., Essential * Significant experience in IT Operations, Infrastructure Support, or Service Delivery. * Proven experience supporting Microsoft cloud platforms and enterprise environments. * Experience delivering IT and cyber security projects. * Experience working in a corporate or regulated environment, preferably within insurance, financial services or banking. * Good understanding of working within governed, risk-aware and compliance-focused environments., * Degree in Information Technology, Computer Science, Cyber Security, Networking, or equivalent practical experience. Certification Requirement * The role requires at least one current and valid certification relevant to IT support, operations, cloud administration, endpoint management or cyber security. * Relevant certifications may include Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint management, Azure administration, cyber security, infrastructure or IT service management, where supported by appropriate hands-on experience. Preferred Microsoft Certifications * Microsoft Certified: Azure Administrator Associate * Microsoft Certified: Endpoint Administrator Associate * Microsoft Certified: Cybersecurity Analyst Associate * Microsoft Certified: Identity and Access Administrator Associate * Microsoft Certified: Security Operations Analyst Associate Acceptable Supporting Certifications * CompTIA Security+ * CompTIA Network+ * ITIL Foundation Desirable Certifications * CISSP * CISM * CySA+, * Customer-focused and service-oriented. * Highly proactive and self-motivated. * Strong analytical and problem-solving skills. * Security-minded with a risk-based approach. * Ability to work on-site at the office and support a fast-paced business environment. * Collaborative team player with excellent communication skills. ## Description * Provide onsite IT support across applications, infrastructure and end-user technologies, ensuring the effective delivery of IT services and an excellent user experience. * Support the day-to-day operation, maintenance and continuous improvement of IT systems, applications and services, working closely with internal stakeholders and third-party service providers to resolve issues and deliver business requirements. * Assist with IT operations, cyber security activities, project delivery and technology initiatives, ensuring secure, reliable and efficient IT services across the organisation., IT Support & Operations * Provide 1st, 2nd and 3rd Line IT support for all end-user technology issues. * Deliver deskside, remote, and executive-level IT support. * Troubleshoot and resolve hardware, software, network, and application issues. * Manage incidents, service requests, and problems in line with agreed SLAs. * Build, configure, deploy, and maintain laptops, mobile devices, and peripherals. * Manage onboarding, offboarding, and user lifecycle processes. * Maintain IT asset inventories and software licensing compliance. * Support meeting rooms, AV systems, and collaboration technologies. Microsoft Cloud Administration * Administer Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive. * Manage Microsoft Entra ID, Conditional Access, Identity Governance, and MFA. * Configure and administer Microsoft Intune and device management policies. * Support Microsoft Defender technologies, including: o Defender for Endpoint o Defender for Office 365 o Defender for Identity o Defender XDR o Assist with security investigations, alerts, and remediation activities. o Support Dynamics 365 environments and end-user issues. Cyber Security & SOC Support * Support third-party SOC providers with alert reviews, incident updates and remediation follow-up. * Support endpoint security, patching, and security hardening activities. * Assist with cyber security audits and compliance requirements. Networking & Infrastructure * Support WAN, LAN, Wi-Fi, and firewall technologies. * Troubleshoot connectivity and network performance issues. * Manage DNS, DHCP, TCP/IP and network security configurations. * Work with third-party providers on infrastructure and connectivity incidents. Project Delivery * Lead or support IT infrastructure and cyber security projects. * Coordinate suppliers and stakeholders to deliver successful outcomes. * Support change, release, and configuration management processes. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)