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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Change Manager - **Company:** Advanced Resource Managers - **Location:** London, UK - **Salary:** £128,700.0 - **Contract:** Temporary contract - **Skills:** Confluence, JIRA, PRINCE2, Release Management, Enterprise Software Applications, Information Technology, Servicenow - **Published:** August 28, 2026 - **Apply:** https://www.arm.co.uk/job-application/?job_id=130602_1787847902 ## About the Role The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement., * Very Strong experience in IT Service Management, Service Delivery, or Service Operations. * Strong hands-on experience in ITIL processes: + Change Management + Major Incident Management + Service Request Management + Service Level Management * Experience owning and governing the end-to-end Change Management lifecycle. * Experience conducting and leading CAB/eCAB meetings. * Strong understanding of change risk assessment, impact analysis, implementation planning, and rollback planning. * Experience managing SLAs, KPIs, service reporting, and operational governance. * Experience managing production support for enterprise applications and infrastructure environments. * Strong stakeholder management skills with the ability to engage business, technology, and operational teams. * Experience with ServiceNow or similar ITSM platforms. * Excellent communication, governance, and escalation management skills. * ITIL Foundation Certification., * Experience in Banking, Financial Services, or other regulated industries. * ITIL Managing Professional, ITIL Intermediate, or ITIL Expert certification. * Exposure to Release Management and Deployment Governance. * Experience driving Continual Service Improvement (CSI) initiatives. * Experience with tools such as: + Jira Service Management + BMC Remedy + Confluence * Project Management certifications such as PMP or PRINCE2. * Experience preparing executive-level service reviews and operational dashboards. ## Description We are seeking an experienced Service Manager / Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments., Change Management * Govern the ITIL Change Management process across applications and infrastructure. * Review and assess Normal, Standard, and Emergency Changes. * Conduct and chair CAB and eCAB meetings. * Evaluate change impact, risk, dependencies, implementation plans, and rollback strategies. * Monitor change success and failure rates and drive continuous process improvements. * Ensure compliance with change governance, audit, and regulatory requirements. * Coordinate change schedules to minimize service disruption and business impact. Operational Governance * Develop and maintain service governance frameworks and operational controls. * Produce service dashboards and executive-level reporting. * Track operational risks, issues, and remediation actions. * Manage vendor performance and ensure contractual service commitments are met. * Lead Post Incident Reviews (PIR) and Post Implementation Reviews (PIR). Stakeholder Management * Act as the primary interface between business, support teams, infrastructure teams, and external vendors. * Provide regular updates to senior management on service health and change activities. * Facilitate cross-functional collaboration to ensure seamless service delivery. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) - [Software Rollouts Are a People Problem: Meet the Nine Change Management Monsters](https://www.wearedevelopers.com/videos/2109-software-rollouts-are-a-people-problem-meet-the-nine-change-management-monsters) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)