> Markdown version of [/jobs/ext/2277826-support-engineer-freewheel](https://www.wearedevelopers.com/jobs/ext/2277826-support-engineer-freewheel). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - FreeWheel - **Company:** Comcast - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Excel, SQL Databases, Web Platforms - **Published:** August 28, 2026 - **Apply:** https://dejobs.org/x/x/B761DD6327DC4DAFA8D3218B22227D7D/job/ ## About the Role You will be working in a diverse, collaborative direct team that values good team players with strong interpersonal skills, enthusiasm, and a good sense of humour. The ideal candidate will be able to work comfortably with stakeholders throughout the organization and at all levels and therefore will have an adaptive communication style in order to work with clients possessing a variety of skill levels. The organization values the ability to quickly adapt and learn new technology., * A Bachelor's Degree or equivalent expertise * 1-2 years of experience in a client-facing environment is preferred * Ability to prioritize work and manage deadlines effectively * Proactive and self-driven, taking initiative to solve problems The following are not requirements but would be advantageous: * Demonstrable experience learning technical tools (such as SQL and Excel) to solve complex problems * Knowledge of the premium video or video advertising industry Our team of energetic, creative thinkers is searching for its newest members. Great people who enjoy good work and impressive challenge., Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. ## Description Excellent customer experience is delivered through problem solving, customer education and continuous service improvement in a changing and time-sensitive environment. The team supports premium video advertising delivery across TV, mobile, set top box, and web platforms for clients across the globe as part of a 'follow-the-sun' global support model. To do so, Support Engineers must communicate with clients possessing a variety of skill levels. Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. Using customer requirements, the team develops use cases for engineering improvements, contributes to product documentation, and continuously improves support processes to provide best-in-class service. For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level customer value to industry leaders in the TV ecosystem. Some travel may be needed. * Grow into a Subject Matter Expert in market-leading technologies * Advocate for customer success throughout the organization * Enable customers to succeed on the FreeWheel platform ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [You’re a great coder? 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