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# Desktop Support Analyst

- **Company:** Acora Limited
- **Location:** London, UK (Remote available)
- **Salary:** £30,000.0 - £33,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Outlook, Microsoft Office, Microsoft Software, Microsoft SharePoint, Software Deployment, Office365
- **Published:** August 28, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5858150927

## About the Role

* Experience in deskside support or a similar customer-facing IT support role
 * Strong knowledge of Microsoft Windows operating systems
 * Experience supporting Microsoft 365, Microsoft Office, and related applications
 * Experience building and supporting IT hardware
 * Networking skills
 * Excellent communication and customer service skills at all levels
 * Full rights to work in the UK

## Description

* Receive, manage, and respond to incidents and service requests escalated from remote IT teams, including Service Desk, Desktop Support, Infrastructure, and Network teams
 * Support Service Desk tickets where possible
 * Provide expert support for Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and other Microsoft applications
 * Support Apple devices, including MacBooks and iPads, and assist with configurations and software installations
 * Troubleshoot and resolve software and application issues, including installations, updates, and configuration changes
 * Support and maintain meeting room technology, including Microsoft Teams Rooms, video conferencing equipment, projectors, displays, and audio systems
 * Collaborate with Infrastructure and Network teams on hardware installations, upgrades, maintenance activities, and infrastructure-related issues
 * Maintain accurate inventory of IT assets, including allocation, audits, and configuration records
 * Provide IT support for conferences and events, including setup, configuration, and technical assistance during events
 * Act as an escalation point for complex issues that cannot be resolved remotely
 * Support the onboarding of new employees with IT equipment, system access, guidance, and training
 * Provide VIP support to senior members of the organisation

Technologies:

 * AI
 * Hardware
 * Support
 * Microsoft 365
 * Network
 * SharePoint
 * Windows
 * Office 365
 * Mobile
 * Security


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