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# administrator / infrastructure support (defect management).

- **Company:** Randstad UK
- **Location:** Dartford, UK
- **Salary:** £31,200.0 - £33,280.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Agile Methodology, Software Bug Management, Microsoft Outlook, Databases, Microsoft Office, Microsoft PowerPoint, Data Management
- **Published:** August 28, 2026
- **Apply:** https://www.randstad.co.uk/jobs/administrator-infrastructure-support-defect-management_dartford_47344499/

## About the Role

* Administrative Background: Proven track record in a fast-paced administrative or operational support role (infrastructure/engineering experience is not required-full training on defect systems will be provided).
 * Technical Skills: Proficient in Microsoft Office (Excel and Outlook are essential; PowerPoint is a strong advantage). Experience with database/stock management systems (e.g., Confirm, Agile/Inform) is a plus.
 * Mobility: Valid UK Driving Licence (Category B) and willingness to travel periodically to depots and offices across the M25 network.
 * Clearances: Ability to pass BPSS vetting and a Safety-Critical Medical (arranged and funded prior to start).
 * Soft Skills: Outgoing, adaptable, and highly organized with strong written and verbal communication skills. You should be comfortable interfacing with diverse operational teams, contractors, and client representatives.
Apply today!

## Description

Join the Defect Management Team supporting the maintenance and resilience of the M25 network-one of the UK's most critical transport infrastructures. Working directly alongside two Defect Managers, you will handle administration, operational coordination, and data management for reactive and planned maintenance tasks., Operational & Administrative Support
...

 * Generate work orders, site instructions, and operational documentation for reactive maintenance teams.
 * Order stock, tools, equipment, and PPE in coordination with supply chain procurement teams.
 * Provide holiday and sickness coverage to maintain operational continuity across the defect management unit.
 * Organize agendas, take meeting minutes, and track action points for team and leadership meetings.

Data & Systems Management

 * Accurately capture, input, and update routine maintenance data for day and night works.
 * Manage entries across internal maintenance management systems (Confirm, Agile/Inform, and site-assisted software).
 * Track stock levels and material usage across network maintenance operations.
 * Maintain training records, track performance metrics, and log compliance details.

Governance, Reporting & Stakeholder Engagement

 * Compile weekly and monthly data reports tracking operational performance.
 * Prepare slide packs and presentation materials for Senior Leadership Team (SLT) meetings.
 * Communicate incident reports, site updates, and lessons learned across internal functions and external partners (including National Highways and framework contractors).
 * Support internal event coordination and continuous improvement initiatives.


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