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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk - IT Support Technician II - **Company:** OpenTable, Inc. - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Android Software Development, Apple IOS, Microsoft Azure, Bash Shell, Software as a Service, Cyber Security, Identity and Access Management, Python (Programming Language), Key Management, Network Troubleshooting, Microsoft Office, Windows Servers, Windows PowerShell, Workflow Management Systems, Scripting, Computer Network Operations, Okta, Zapier, Microsoft InTune, Information Technology, Casper Suite, Gsuite - **Published:** August 28, 2026 - **Apply:** https://job-boards.greenhouse.io/opentable/jobs/8734138002 ## About the Role Are you an IT enthusiast who loves new technologies and gadgets? Do you genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills?, Our ideal candidate is a self-motivated individual with a broad technical skill set and a passion for delivering world-class customer service. This candidate should be very adaptable and ready to work in a fast-paced, global enterprise environment. Things move quickly, so you'll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done. Additionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process-related issues in a complex environment. You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems. You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations., * Business level proficiency in Italian * PC and Mac hardware/software support * Computer system security & compliance policies * ITSM and Service Desk management concepts * Experience supporting GSuite & Office 365 * Experience with workflow tools such as Zapier, Workato, Tines, or similar tools for integration and automation. * In-depth knowledge of identity access management (Okta) * Scripting experience (bash, PowerShell, Python, etc.) * Audio/visual hardware and software support * iOS and Android mobile device support * Network troubleshooting experience * Computer security and threat protection concepts * Basic project management concepts * Collaborative attitude - team player * Patient, positive, and supportive attitude * Flexibility and ability to multitask in a fast-paced environment ## Description OpenTable is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called TechTable. This person will serve as the escalation point for the TechTable team and resolve complex technical problems related to hardware, software, and access. They'll also lead IT projects and become a subject matter expert on internal tools and systems., * Provide a wide range of technical support to end users through chat, email, and remote support * Lead internal IT projects * Identify service automation opportunities * Systems administration (Okta, Azure/Intune, Jamf, Iru, and others) * Support corporate office systems and teams * Manage and support Telcomm/Video Conference services * Test and configure end-user hardware and software * Support employee onboarding and offboarding * Create, curate, and revise knowledge base documentation & company-wide technical communications * Manage your ticket queue with SLAs in mind ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)