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# Service Architect

- **Company:** LA International
- **Location:** Basingstoke, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Business Process Model and Notation, PRINCE2, Service-Oriented Architecture, Service Design, UML
- **Published:** August 28, 2026
- **Apply:** https://www.lainternational.com/careers/senior-service-architect-dv-cleared-united-kingdom-la00011653_1787905741-28847?navigation=true

## About the Role

Strong Service Architecture and Service Management experience within complex technology environments.
Strong knowledge of ITIL and ISO 20000 Service Management frameworks.
Detailed understanding of ITIL processes, ITSM tooling and Enterprise Management tooling.
Strong knowledge of Service Management concepts, techniques and service lifecycle principles.
Experience producing HLDs and detailed Service Design documentation.
Strong process and architecture modelling experience using UML and BPMN.
Knowledge and experience of SIAM operating models.
Experience with requirements mapping, compliance and Service Management impact assessments.
Experience supporting Service Transition, Exit Management and operational readiness.
Understanding of PRINCE2 and Agile programme and project delivery frameworks.
Commercial understanding of schedules and Statements of Work.
Strong stakeholder management skills with the ability to influence overall solution design.

## Description

Work closely with solution, engineering, security and test teams to ensure Service Management requirements are embedded throughout the solution lifecycle., Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements.
Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained.
Undertake Service Management impact assessments across service and technology designs.
Map customer requirements and demonstrate compliance against agreed outcomes.
Facilitate service readiness and operational acceptance activities.
Perform Service Transition and Exit Management activities.
Support the through-life management of services and technologies.
Identify and escalate service risks and issues to the appropriate domain lead.
Work with the overall Solution Owner and influence solution design to improve service stability, supportability and efficiency.
Contribute to wider disciplines including Test and Security.


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