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# Technical Solutions Engineer P2

- **Company:** Ciena
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Programming, JSON, Netconf, Webui, Strategies of Testing, Engineering Base
- **Published:** August 28, 2026
- **Apply:** https://ciena.wd5.myworkdayjobs.com/Careers/job/London/Technical-Solutions-Engineer-P2_R031335

## About the Role

* Education: Bachelor's degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or a related discipline.
 * Experience: 3+ years of telecommunications and optical transport systems experience with an understanding of photonic technologies and optical protocols.
 * Strong organisational skills with attention to detail and effective team collaboration capabilities.
 * Excellent verbal and written English communication skills.
 * Ability to present technical and non-technical information to diverse audiences.
 * Ability to prioritise work effectively in a fast-paced and evolving environment.
 * Ability to collaborate successfully across multiple time zones and cultures.

Nice to haves:

 * Experience with instrumentation, laboratory environments, and test methodologies.
 * Hands-on experience with optical measurements, including optical spectrum analysers (OSA).
 * Knowledge of Python programming for automation or engineering applications.
 * Familiarity with WebUI technologies and data formats such as JSON.
 * Exposure to northbound interfaces, including NETCONF.

## Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

Ciena's Solutions Engineering & Introduction team within Product Line Management helps bring innovative optical networking solutions to market through technical validation, customer engagement, and cross-functional collaboration. This engineering role contributes to successful product introductions by creating customer-facing deliverables, validating new features, and supporting demonstrations, trials, and deployments. The position offers the opportunity to work across Product Development, Product Management, Sales Engineering, Services, and customer teams in a dynamic environment.

How you will make an impact:

 * Manage lab assets and maintain optical lab systems to enable engineering and solution validation activities.
 * Develop customer-facing technical presentations, test plans, release notes, and engineering documentation.
 * Create and validate technical deliverables for new product features and solution introductions.
 * Execute product demonstrations, lab evaluations, field trials, deployments, and solution tests.
 * Capture product issues and enhancement requests and channel feedback into research and development processes.
 * Provide technical consultation, solution evaluation, design guidance, and engineering expertise throughout customer engagements.
 * Resolve complex field issues escalated from Global Technical Support teams.


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