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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure Engineer - **Company:** Osborne Clarke - **Location:** Bristol, UK (Remote available) - **Salary:** £46,008.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Software Applications, Microsoft Azure, Software as a Service, Cloud Computing, Document Management Systems, Microsoft Exchange Server, Hyper-V, Infrastructure as a Service (IaaS), Information Technology Operations, Internet Services, Virtual Private Networks (VPN), Microsoft Office, Microsoft SQL Server, SQL Azure, System Center Configuration Manager, Windows Servers, Network Architecture, Networking Basics, Network Monitoring, Platform as a Service (PAAS), Windows PowerShell, Azure Active Directory, Ansible, Zero Trust Network Access, Virtualization Technology, Wide Area Networks, Wireless Networks, Workflow Management Systems, Private Cloud Environment, Wi-Fi Technology, Cloud Platform System, Infrastructure Automation Frameworks, Information Technology, SolarWinds (Software), Patch Management, Npm(Software), Hardware Infrastructure, Terraform, Network Server, Wsus, Servicenow, Vmware - **Published:** August 28, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5858371547 ## About the Role We are looking for self-motivated individual who will enjoy working in a demanding Operations team, and has a keen interest in infrastructure and technology, with a drive to discover and learn more, working in a demanding Operations team with a high level of personal responsibility. We'll expect you to have good knowledge of cloud and virtualisation technologies, networking principles and Windows server architecture and services. Alongside this, a good working knowledge of Microsoft 365 and the Azure platform will also be needed. Further technical requirements can be found below, * Experience of a Major Cloud Platform (e.g. Azure, AWS or GCP). * Experience of managing and using SaaS solutions. * Scripting and Automation tools (e.g. Powershell, Terraform, Ansible, etc). * Cloud networking, Private cloud network interconnect (ExpressRoute, DirectConnect). * Experience Implementing & Managing Internet Services, WAN/LAN/VPN Data Comms. * Working knowledge of networking standards, hardware, and protocols. * Network monitoring and management systems (e.g. Solarwinds HCO & NPM). * Unified Communications telephony partners (e.g. Microsoft Teams). * Server and PC operating systems (e.g. Windows 11, Windows Server). * Virtualisation technologies (e.g. VMware or Hyper-V). An awareness of or willingness to learn: * IT Service Management (ITIL) * Switch & WiFi Deployment. Extreme Networks, XIQ Cloud. * Security Solutions such as Checkpoint and Azure firewalls. * Microsoft Exchange Online with Exchange SE hybrid on-prem. * Microsoft Entra ID and Office 365 with E5 licensing. * Document Management Systems and other core legal applications. * Physical Infrastructure: Network/Server Hardware, Cabling, Datacentres. * Patch management systems including Azure Update Manager, SCCM, WSUS. * Microsoft SQL Server setup, licensing and Azure SQL management. * Call management solutions and workflow tools such as NiCE CXone and Service Now. * Zscaler ZPA and ZIA, Client Connector, Zero Trust Security, or equivalent services. More generally: * Able to create and maintain records and knowledge articles with high attention to detail * Will be proficient in cloud, hardware and software products and deliver accurate documentation, reports and processes as needed * Will have the ability to multi-task and oversee multiple projects with tight deadlines and per-form accurately under such time pressures and constraints * Will require the skills of a detail oriented, well-organised, self-motivated, problem solver who can also work independently * Will be able to work collaboratively as part of a wider team with the best interests of the team and your customers being paramount * Will exceed expectations set as part of a performance managed environment ## Description Our IT Services team have an exciting opportunity for someone to join us as an IT Infrastructure Engineer (known internally as Platforms & Networks Operations Engineer). The successful candidate will provide 3rd line level support of Osborne Clarke's global Data and Voice Network Infrastructure, Platforms, Servers and Systems, whilst playing key roles in migrations and deployments enabling OC to sustain a well-established cloud-smart approach., You will provide a comprehensive level of support to the global business for Osborne Clarke's physical, virtual and cloud infrastructure, connectivity including wired and wireless networks, and key services such as e-mail, telephony and SaaS, PaaS & IaaS platforms., * Provide professional support to Osborne Clarke so that our clients receive consistently excel-lent services. Understand and adopt the principles of acting as a professional service provider. * Support and follow Incident, Request, Change and Problem Management procedures along-side other IT Services teams, aligned with the ITIL framework. * Supporting, operating and managing the delivery of the operational platforms, hardware, operating systems and core technologies, including provision, documentation, maintenance etc. * Assist with specific escalations from the out-of-hours support team, where IT operations expertise is required, following an on-call rota in the team. * Maintaining and developing the integrity and security of all components comprising various client's network and operational platforms, including all data. * Working in collaboration with suppliers and other IT services teams to ensure the smooth de-livery of such products to the firm. * Contribute to testing processes and support infrastructure for internally or externally developed and applications/implementations. * Awareness of advances in technology, new software applications and new hardware in order to serve as an advisor to other employees. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Dev & Test in the Cloud? 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