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# Payment Operations Analyst

- **Company:** Zeller
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £40,849.0
- **Contract:** Permanent contract
- **Skills:** SQL Databases, Data Processing
- **Published:** August 28, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5858378667

## About the Role

* Minimum 2 years of experience in payment operations
 * Understanding of UK safeguarding rules
 * Proficiency in card dispute resolution, as well as BACSs and FPS dispute processes.
 * Experience in implementing process improvements and handling escalation procedures
 * Challenges the status quo, working autonomously and collaboratively.
 * Excellent communication and stakeholder engagement skills.
 * Highly organised, disciplined, and detail-obsessed.
 * Proven reliability in data processing, problem-solving, and meeting deadlines.

Bonus points

 * Experience in high-growth environments, Financial Services, or EMI/Payments.
 * Proficiency in SQL and BI tools.

## Description

Zeller is searching for a Payment Operations Analyst to join our team. Reporting to the Payment Operations and Treasury Lead, you'll play an instrumental role in shaping and growing Zeller's payment operations. This is a hands-on, strategic position where you'll be a key part of ensuring our payment processes are seamless and secure. You'll investigate disputes and transaction issues, becoming the go-to expert for providing clear and timely responses to customers, vendors, and internal teams. Your work will be crucial in ensuring compliance with financial regulations and building trust with our merchants. This role is ideal for a detail-oriented problem-solver who thrives in a fast-paced environment. Your strong analytical skills and ability to communicate complex information will be key to your success. We're excited to meet someone ready to make an immediate impact on a rapidly growing fintech, helping us build a robust and reliable financial platform for businesses across the
UK.Responsibilities

 * Disputes Management
 * Monitor and manage the dispute process for various payment rails including Mastercard, Visa, FPS, BACs whilst ensuring compliance and high customer satisfaction. Promptly escalate and take ownership of issues affecting payment operations, collaborating with internal and external teams for resolution.
 * Reporting & Governance
 * Ensure daily and monthly reconciliation of internal accounts is accurate and timely. Perform payment rails reporting in compliance with regulatory obligations. Continuously recommend and enhance procedures, document processes, and refine SLAs. Assist in developing business requirements for product enhancements.
 * Stakeholder & Merchant Relations
 * Serve as the primary contact and escalation point for payment scheme inquiries and business-as-usual projects. Coordinate with merchants for debt recovery.


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