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# Telecom Services Specialist

- **Company:** The Walt Disney Company
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Salary:** $50,128.0 - $62,712.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, VoIP, Databases, Microsoft Office, Microsoft PowerPoint, Cisco, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3367839067&tx=FR6764FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 3+ years of customer service experience
 * Demonstrated problem-solving skills and continuous process improvement skills
 * Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment
 * Experience in customer service, project management, and telecommunications
 * Able to take initiative and manage multiple projects simultaneously
 * Proficient in MS Office Suite programs such as MS Excel and PowerPoint
 * Willingness to learn new processes and technologies
 * Attentive to details with strong verbal and written communication skills, and telephone etiquette
 * Proven organizational skills in data collection, documentation, and prioritization
 * Flexible work schedule, including weekends, nights, and holidays
 * Knowledge of project management techniques
 * Understanding of telecommunication services

Preferred Qualifications

 * Knowledge of Cisco and Avaya phone systems and familiarity with VoIP
 * Technical certifications are beneficial
 * Ability to prepare and present information to support decision-making

Required Education

 * Associate's degree or equivalent work experience

Preferred Education

 * Bachelor's degree

## Description

* Identify, evaluate, and prioritize client needs and requirements effectively
 * Collaborate with Telecom teams to support and deliver Telecom services and ensure proper resources
 * Research, validate, and approve MACD ServiceNow requests
 * Coordinate projects including client engagement, communication, training, and documentation
 * Manage services for system upgrades, events, resort rehabs, and large-scale Telecom projects
 * Maintain client rapport by providing expertise and support for Telecom Services
 * Seek opportunities to increase satisfaction and build relationships with other lines of business
 * Hurricane Preparedness for Parks and Resorts Hurricane Lines, menus, and command centers
 * Conduct billing and equipment audits
 * Validate, reconcile, and maintain E-911 database, elevator services, alarm points, and AEDs across WDW
 * Scrub database information and perform site walks for Telecom services


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