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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Minneapolis, MN, United States
- **Salary:** $47,840.0 - $56,160.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Business Systems, Microsoft Office, Microsoft PowerPoint, Information Technology
- **Published:** August 28, 2026
- **Apply:** https://www.minneapoliscareersite.com/job.asp?id=3367839846&tx=VT6863TTI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Desktop, Windows 10, Troubleshooting, Active directory, Windows, Customer service, Technical support, * Associate degree in an IT--related field or relevant work experience.

 * Experience in support a technical environment in a help desk capacity
 * Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)
 * Clear and effective verbal and written communication skills
 * Attention to detail
 * Organizational skills
 * Ability to work in a fast-paced team environment
 * Ability to prioritize and multitask
 * Ability to lift 50 lbs., * Bachelor's degree in Computer Science or related IS field
 * Experience with ERP, CRM, and other Business Systems
 * Continuing Education; including participation in local chapters, associations, and/or organizations, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

* Triage user issues and requests.
 * Respond to help desk tickets, telephone calls, email, and walk-up requests for support
 * Manage the tickets in the Help Desk ticketing system
 * Identify, research, and resolve IT problems
 * Troubleshot and maintain computer systems connected to production equipment
 * Configure and deploy user hardware
 * Support and comply with the company Quality System, ISO, and medical device requirements
 * Read, understand, and follow work instructions and standard work
 * Participate in required company meetings
 * Maintain an organized work area (5S)
 * Participate in the Operational Excellence Program
 * Complete all other work duties as assigned
 * Ability to work in a manufacturing environment


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