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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # D365 Solution Architect/Functional Consultant - **Company:** ROCK IVY L.L.L.P. - **Location:** United States - **Contract:** Temporary contract - **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Customer Data Management, Data Mapping, Microsoft Dynamics CRM, Microsoft Dynamics, Data Streaming, Systems Integration, Azure Service Bus, Model-Driven Development, Reliability of Systems, Technical Debt, Cloud Integration, Serverless Computing - **Published:** August 28, 2026 - **Apply:** https://computerjobs.com/us/en/mob/job/946E10C2507A6E9E8A ## About the Role * Significant experience working with Microsoft Dynamics 365, particularly Dynamics 365 CE/Customer Service. * Strong hands-on experience supporting and maintaining live D365 environments. * Experience managing incidents, problems, changes, releases and operational dependencies. * Strong troubleshooting and problem-solving skills across D365, Power Platform, integrations, data and configuration. * Good understanding of Dataverse, Power Platform, workflows, APIs, business rules, model-driven apps, forms, views and security/permissions. * Experience working with Azure integration services. * Experience using Azure DevOps or an equivalent platform. * Understanding of CRM data migration, including data mapping, data quality and integration dependencies. * Strong stakeholder management skills and the ability to communicate technical issues clearly to non-technical audiences. Desirable * Microsoft Dynamics 365/Power Platform certifications. * Experience supporting Customer Insights. * Experience working in a public sector or similarly complex enterprise environment. * Experience supporting or preparing for a CRM migration or replacement programme. ## Description We are looking for an experienced Microsoft Dynamics 365 Solution Architect/Functional Consultant to support and improve a live D365 CRM environment. This is a hands-on role focused on live service support, troubleshooting, change management and CRM optimisation, while also supporting longer-term plans to migrate to a future CRM platform. You will act as a senior point of escalation for complex D365 issues and work closely with technical teams, suppliers and business stakeholders., * Act as the senior functional/technical lead for the live Dynamics 365 CRM environment. * Provide support across Dynamics 365 CE, Customer Service and Customer Insights. * Investigate and resolve complex system, integration, data, configuration and performance issues. * Manage and support incidents, problems, changes, releases and defects. * Carry out root cause analysis and identify improvements to prevent recurring issues. * Maintain documentation covering CRM configuration, integrations, data flows, permissions and customisations. * Work with internal technical teams, suppliers and business users to resolve issues and maintain service stability. * Support Azure integrations, including working knowledge of Azure Functions and Azure Service Bus. * Use Azure DevOps or similar tools to manage defects, changes, technical debt and operational tasks. * Identify opportunities to improve system reliability, performance, usability and data quality. * Support CRM migration planning, including data mapping, data quality, integration analysis and transition planning. * Provide clear technical advice and act as a trusted escalation point for stakeholders. ## Related Videos - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/videos/2055-why-your-ai-agent-keeps-hallucinating-your-data-building-deterministic-context-layers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)