> Markdown version of [/jobs/ext/2278868-senior-hardware-customer-quality-engineer](https://www.wearedevelopers.com/jobs/ext/2278868-senior-hardware-customer-quality-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Hardware Customer Quality Engineer

- **Company:** NVIDIA Corporation
- **Location:** Santa Clara, CA, United States
- **Experience:** Expert
- **Salary:** $168,000.0 - $258,750.0
- **Contract:** Permanent contract
- **Skills:** Electronic Mailing, Microsoft Office, Software Engineering, Data Analytics
- **Published:** August 28, 2026
- **Apply:** https://nvidia.wd5.myworkdayjobs.com/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Hardware-Customer-Quality-Engineer_JR2019378-1

## About the Role

* BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
 * 8+ years of experience in electronics customer quality role
 * Customer interface experience critical
 * Quickly comprehend technical details relevant to understanding customer complaints
 * Excellent proficiency with 8D problem solving tools/methods
 * Excellent written and oral communication skills
 * Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
 * Dedicated and able to work with minimum supervision
 * Strong leadership skills with experience coordinating teams with multiple disciplines
 * Proficient using MS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

 * Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
 * Background with SMT and PCBA manufacturing practices and controls
 * Knowledge of electronics reliability standards at the component, board, or system level
 * Knowledge of server system hardware and software design, development, architecture, or testing
 * Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues

## Description

We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.

What you will be doing:

 * Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
 * Track Customer quality metrics with regular reporting to the customer and internal management
 * Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
 * In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
 * Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
 * Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
 * Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction


## Related Videos

- [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data)
- [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch)
- [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games)
- [Coffee with Developers - Stephen Jones - NVIDIA](https://www.wearedevelopers.com/videos/1303-coffee-with-developers-stephen-jones-nvidia)
- [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips)
- [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents)

## Related Articles

- [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer)
- [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)
- [Is Software Engineering Hard?](https://www.wearedevelopers.com/magazine/448-is-software-engineering-hard)
- [What Jobs Can You Get with a Software Engineering Degree?](https://www.wearedevelopers.com/magazine/398-what-jobs-can-you-get-with-a-software-engineering-degree)
- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)
- [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know)