> Markdown version of [/jobs/ext/2278882-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2278882-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - **Company:** Balchem Inc. - **Location:** Montvale, NJ, United States - **Salary:** $47,840.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Ethernet, Issue Tracking Systems, Microsoft Office, Remote Infrastructure Management, Software Requirements Analysis, Software Systems, Systems Integration, Computer Equipment, Information Technology - **Published:** August 28, 2026 - **Apply:** http://balchem.hrmdirect.com/employment/job-opening.php?req=3794474&req_loc=1447047&& ## About the Role * Associate degree and/or relevant professional IT certification, such as CompTIA or Google IT Support. * Ability to build rapport with employees and gather clear, accurate details about technical issues. * Working knowledge of computer troubleshooting for Windows-based devices and mobile device troubleshooting for iOS and Android. * Familiarity with Microsoft Office, Windows 11, ticketing systems, internal documentation platforms, and remote management tools. * Strong interpersonal and communication skills, including the ability to explain technical information to non-technical users. * Ability to organize resources, manage priorities, and follow through on assigned tasks. * Ability to learn, install, configure, and maintain various computer hardware and software systems * Passion for technology, eagerness to learn, and a growth-oriented mindset focused on continuously developing technical skills and advancing within the IT field. * Ability to work weekends or late evenings as needed to support business and system requirements. PHYSICAL REQUIREMENTS: * Ability to lift and transport equipment up to 50 lbs. * Comfort working on ladders, in ceilings, under tables, and in various room setups. ## Description The Service Desk Technician serves as the first point of contact for resolving hardware, software, desktop, laptop, printer, and peripheral issues. This role provides routine and urgent support to end users, including identifying, researching, documenting, tracking, and resolving problems to ensure timely closure. The technician is responsible for owning support calls, escalating priority issues when appropriate, and explaining technical concepts in clear, non-technical language. Success in this role requires sound independent judgment, frequent collaboration with end users, peers, and managers, a positive attitude, and a strong team-oriented approach., * Serve as the initial point of contact for employee support requests in person, by phone, and through the Service Desk ticketing system. * Troubleshoot, research, and resolve hardware, software, application, printer, peripheral, and network-related issues; document solutions for future reference. * Install, configure, maintain, and upgrade desktops, laptops, printers, software, and related end-user technology. * Assist with the maintenance of servers, Ethernet networks, cabling, and other IT infrastructure, equipment, and systems. * Follow standard Service Desk procedures, accurately log and track requests, maintain ownership of issues, and ensure timely resolution or escalation. * Communicate technical information clearly to non-technical users and advise employees on appropriate courses of action. * Collaborate with vendors and internal IT teams to resolve issues, support product enhancements, and assist with major system changes, network redesigns, and systems integrations. * Develop a working knowledge of commonly used software, hardware, equipment, and the interdependencies among systems, applications, and infrastructure. * Assist with documenting recurring issues, resolutions, and best practices to support knowledge sharing and continuous improvement. * Follow all safety policies and procedures, including the use of required personal protective equipment and equipment safeguards. * Perform other duties as assigned. ## Related Videos - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)