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# Help Desk Specialist

- **Company:** JCS Solutions LLC
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $94,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, CompTIA Security+, Windows Desktop, Software Troubleshooting, SC Clearance
- **Published:** August 28, 2026
- **Apply:** http://jcssolutions.applytojob.com/apply/jobs/details/l6MybUpOaT

## About the Role

* 5 years of experience in help desk operations or IT support
 * CompTIA Security+ or MCSA certification
 * Supervisory and team leadership experience
 * Experience managing help desk staff and operations
 * Knowledge of Windows desktop applications and troubleshooting
 * Strong communication and problem-solving skills

How you will wow us:

 * Prior experience managing help desk operations for DoD, DISA, or DES
 * Active Secret clearance required; Top Secret clearance strongly preferred
 * Ability to work on-site at Arlington, VA
 * CompTIA Security+ or MCSA certification
 * Experience leading teams in defense IT support environments
 * Familiarity with DoD service level agreements and metrics

This position is primarily sedentary and requires the ability to perform work at a computer workstation for extended periods of time. The employee is regularly required to sit, use hands and fingers to operate a computer keyboard and mouse, and communicate effectively verbally and in writing., What is your highest level of education?*
How many years of relevant years of experience do you have?*
Do you have experience supporting DoW (DoD), DISA, or federal defense programs?*
Do you have a Security+ Certificate?*
Please upload your Security+ Certificate
What type of work environment are you looking for?*
Are you able to work on-site at Arlington, VA?*

## Description

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting., * Provide daily supervision and direction to help desk staff

 * Oversee phone and in-person user support operations
 * Manage support for e-mail, directories, and Windows desktop applications
 * Ensure staff serves as first point of contact for troubleshooting
 * Coordinate resolution of hardware/software PC and printer problems, * Frequent use of a computer, including typing and viewing multiple monitors for extended durations (up to 6-8 hours per day)
 * Occasional standing, walking, and moving between work areas or office locations
 * Occasional lifting, carrying, or moving of equipment weighing up to 25 pounds (e.g., laptops, monitors, or peripherals)
 * Visual ability to read screens, documents, and system outputs with or without corrective lenses
 * Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment
 * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


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