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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Draper, UT, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Wireless LAN, Active Directory, Issue Tracking Systems, Virtual Private Networks (VPN), Systems Architecture, TCP/IP, User Environment Management, Server Operating Systems & Platforms
- **Published:** August 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3367881150&tx=ZT1514TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 2+ years of desktop support experience, preferably in a medium to large end user environment
 * Be able to work from corporate office and remotely as schedule demands
 * Knowledge of universal client image creation, management and testing
 * Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
 * Proven ability working with cross functional teams
 * Knowledge of client and server operating systems, and machine architectures in a Windows environment.
 * Knowledge of client and system architecture for Mac is preferred.
 * Exceptional verbal and written communication skills focused on ensuring customer satisfaction.
 * Proven problem-solving skills with an emphasis on quick problem resolution for a highly technical user base
 * Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

TEKsystems is looking for a Desktop Support Agent for one of our clients in Draper Utah. The ideal candidate is an individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.

This person will split their time between providing Tier II onsite Desktop Support for their local market and providing Tier I Virtual Chat support for remote users. This role sits 100% onsite, there is not remote work in this role., * Day-to-day support operations for the end user in various support methods on site in Draper Utah.

 * Set-up and Removal of hardware and software
 * Provide timely updates to our customers and tickets
 * Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards
 * Accurately update and close tickets on time and within service levels
 * Monitor support queue tickets and chat volumes daily
 * Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)
 * Become a trusted advisor who consults with users on best practices and recommended courses of action
 * Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions


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