> Markdown version of [/jobs/ext/2279116-technician-ii-command-center](https://www.wearedevelopers.com/jobs/ext/2279116-technician-ii-command-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician II, Command Center - **Company:** Moderna, Inc. - **Location:** Norwood, MA, United States (Remote available) - **Salary:** $53,500.0 - $85,600.0 - **Contract:** Permanent contract - **Skills:** Computerized Maintenance Management Systems, Data Integrity, Monitoring of Systems, Building Management System (BMS), Reliability of Systems, GXP - **Published:** August 28, 2026 - **Apply:** https://www.biospace.com/logon?PipelinedPage=%2Fjob%2F3070705%2Ftechnician-ii-command-center%3FAction%3DContinueJobApplication%23application-form ## About the Role * Education: AS degree or certificate in a science/technical field or a technical trade school * Experience: 2-5 years' of experience * Specific Certifications or Training: None * Other Quantifiable Preference: None Here's What You'll Bring to the Table (Preferred Qualifications): * 1-2+ years of experience supporting building management systems, facility operations, critical utilities, or related industrial environments. * Experience monitoring and responding to facility or utility alarms within a regulated or mission-critical environment. * Experience utilizing computerized maintenance management systems (CMMS) and facility monitoring platforms. * Specific Certifications or Training * Building Management System (BMS) training or equivalent facility operations training preferred. * GxP/GMP regulated environment experience preferred. * Knowledge, Skills, and Abilities * Working knowledge of critical utility systems and facility operations. * Strong troubleshooting and analytical skills with the ability to assess operational issues and determine appropriate escalation actions. * Effective verbal and written communication skills with the ability to coordinate across multiple departments. * Strong organizational skills and ability to manage multiple priorities in a fast-paced operational environment. * Demonstrated attention to detail and commitment to documentation accuracy and data integrity. * Ability to work independently and collaboratively within a 24/7 operational environment. ## Description The Command Center Technician II plays a critical role in the monitoring, operation, and support of Moderna's utility and facility systems across campus operations. Serving as a central coordination point for facility events, this position leverages building management and monitoring systems to identify, investigate, troubleshoot, and escalate operational issues that may impact manufacturing, laboratory, and support environments. The technician ensures the reliable performance of critical utilities while maintaining compliance with regulatory, safety, and operational requirements., * Monitor and operate Global Command Center systems, including Building Management Systems (BMS) and other facility monitoring platforms supporting critical utility operations. * Respond to, investigate, and coordinate alarm events utilizing systems such as BMS, Insight, PI, MelRok, and other site monitoring applications. * Analyze trends, historical data, and system performance information to perform initial troubleshooting and support timely issue resolution. * Assess alarm relationships, equipment dependencies, and operational impacts to determine appropriate response and escalation pathways. * Coordinate cross-functional response activities during facility and utility events, providing accurate and timely communication to stakeholders. * Maintain detailed and accurate operational records, including shift pass-downs, alarm logs, call documentation, rounds documentation, and event reports. * Perform routine operational activities including system monitoring, utility equipment investigations, preventive maintenance support, gas management activities, pH neutralization system operations, and facility rounds. * Ensure compliance with all applicable GxP, GMP, GDP, environmental health and safety requirements, and site procedures. * Independently manage routine and moderately complex operational events while exercising sound technical and operational judgment. * Demonstrate working knowledge of site utility systems, critical infrastructure, and associated operational risks to support reliable facility performance. * Serve as a technical resource for less experienced team members through knowledge sharing, coaching, and peer support. * Maintain data integrity and documentation practices in accordance with regulatory requirements and company standards. * Support continuous improvement initiatives that enhance operational efficiency, system reliability, and alarm management effectiveness. * Perform additional duties as assigned. ## Related Videos - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [System Resilience: Surviving the Software Storm](https://www.wearedevelopers.com/videos/874-system-resilience-surviving-the-software-storm) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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