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# Hybrid IT Administrator - Beverly, MA - MSP Experience - $120k

- **Company:** Page Michael International Inc
- **Location:** Beverly, MA, United States
- **Experience:** Experienced
- **Salary:** $120,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Collaborative Software, Information Systems, IT Management, Information Technology Operations, Information Technology
- **Published:** August 28, 2026
- **Apply:** https://www.michaelpage.com/job-detail/hybrid-it-administrator-beverly-ma-msp-experience-120k/ref/jn-082026-7092006

## About the Role

* Bachelors Degree in Information Systems, Information Technology, Computer Science OR relevant experience
 * 3+ years (ideally 5+) IT Administration, infrastructure operations, or end user support experience
 * Experience supporting multiple offices and geographically distributed teams across multiple time zones
 * Experience working for a Managed Service Provider (MSP) is HIGHLY preferred (either currently or in a previous position)
 * Strong foundation in IT infrastructure is a must
 * Solid understanding of IT Service Management principles
 * Medical Device industry experience (or similar highly regulated industry experience) is preferred
 * Excellent communication both written and verbal is a must

## Description

The IT Administrator's responsibilities will include but not be limited to:

 * Support day-to-day IT operations for the facilities and teams in the Boston area, ensuring availability, reliability, and performance of systems and services.
 * Act as the primary IT liaison for offices within the region where there are no dedicated IT staff, and as a backup IT liaison for other sites within the region - coordinating regional needs, priorities, and issue resolution with global IT teams and service providers.
 * Facilitate communication and coordination between business stakeholders, global IT, regional vendors, and IT counterparts during interim and transitional periods.
 * Support interim IT operating models associated with divestiture activities, including shared systems, transitional services, and evolving ownership or responsibility boundaries.
 * Assist with system separation, access changes, infrastructure transitions, and documentation related to divestiture and resource transitions.
 * Provide 2nd and 3rd line technical support for end users across the Americas regions, including endpoints, collaboration platforms, identity and access services, network, security, and core business applications.
 * Partner with managed service providers delivering service desk, infrastructure, endpoint, and security services to ensure effective escalation, resolution, and service quality.
 * Build and maintain strong working relationships with business leaders, site operations, and functional stakeholders.
 * Maintain accurate documentation of infrastructure, systems, processes, and regional IT practices, including both interim and target-state operating models.
 * Contribute operational insights, risk identification, and improvement recommendations to global IT leadership as part of continuous improvement efforts.


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