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# Software Engineer III

- **Company:** Deloitte T.T.L.
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $110,700.0 - $218,300.0
- **Contract:** Permanent contract
- **Skills:** Global Positioning Systems (GPS), Genesys
- **Published:** August 28, 2026
- **Apply:** https://apply.deloitte.com/en_US/careers/Login?jobId=364731

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationships
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines
 * Ability to provide clear guidance to others, Required:
 * Bachelor's Degree
 * 4+ years of hands-on experience implementing Genesys Cloud CX in production environments
 * 2+ years of experience configuring Genesys Cloud CX Architect flows, queues, routing, user setup, permissions, and reporting
 * 2+ years of experience assessing current-state contact center environments and developing target-state solution recommendations and implementation approaches for contact center modernization efforts
 * 2+ years of experience supporting testing, defect resolution, cutover, and deployment activities for contact center implementations
 * Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
 * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

 * Experience leading contact center transformation or migration efforts
 * Experience working directly with clients to assess business and operational requirements and support solution delivery
 * Genesys Cloud CX certification(s)

## Description

As a Software Engineer III on the Digital Foundry, Operate, & Innovation team, you will be responsible for:

 * Assess current-state contact center operations, integrations, and business and operational requirements to support modernization efforts
 * Identify gaps, risks, dependencies, and modernization opportunities across telephony, routing, interactive voice response, reporting, and platform configuration
 * Develop and present recommendations for the target-state Genesys Cloud CX solution and implementation approach
 * Lead configuration and implementation of Genesys Cloud CX capabilities, including Architect flows, routing, queues, user setup, permissions, and reporting
 * Partner with architects, business stakeholders, and integration teams to translate requirements into scalable solution designs and support testing, defect resolution, cutover, and deployment readiness
 * Produce technical documentation and implementation artifacts


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