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# Help Desk Analyst 1475

- **Company:** Cornerstone Barricades
- **Location:** New Castle, DE, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $64,480.0
- **Contract:** Temporary contract
- **Skills:** Network Connections, Wide Area Networks
- **Published:** August 28, 2026
- **Apply:** https://focusedhrsolutions.betterteam.com/a2-help-desk-analyst-(1475)/apply/standard

## About the Role

Top Skills & Years of Experience: 2 Years of Service Desk experience addressing tier 1 or tier 2 IT support issues.
Basic Network Troubleshooting and Customer Service.

## Description

* (Hybrid) Specialists work two days in the office and three days remotely from home.
 * Equipment to work from home is provided.
 * However, specialists could be asked to return to the office for meetings or events.
 * There is no travel required.
 * However, on rare occasions, specialists may be required to attend a meeting on-site in Dover, De
 * Work Hours: 10 am -7 pm
 * This position is for 12 months, with the option of extension, and is in New Castle, DE
 * W2 only., * This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
 * The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
 * Excellent communication and customer service skills are a must.
 * The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
 * This position is a first shift position but ideally, on occasion, the candidate should be willing to work alternate shifts.
 * Preferred Education: A Certification and Network Certification or demonstrated equivalent.

Role Details:

 * Process all inbound telephone calls, emails, and tickets as assigned.
 * Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
 * 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
 * Basic troubleshooting of LAN/WAN issues
 * Remote troubleshooting of desktop issues
 * Thorough documentation and (when necessary) escalation of all incident t


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