> Markdown version of [/jobs/ext/2279747-supervisor-sap-customer-master-data-analytics](https://www.wearedevelopers.com/jobs/ext/2279747-supervisor-sap-customer-master-data-analytics). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Supervisor SAP Customer Master Data & Analytics - **Company:** AbbVie Inc. - **Location:** North Chicago, IL, United States - **Experience:** Expert - **Salary:** $96,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, Data Analysis, Information Systems, Customer Data Management, Data Governance, Microsoft SQL Server, Oracle (Applications), Power BI, SAP (Applications), Smartsheet, Data Analytics, SAP S/4HANA, Data Management - **Published:** August 28, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3367803938&tx=HT7872TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Minimum 5+ years of progressive experience in Master Data Management, Data Governance, or Data & Analytics within complex enterprise environments. * Solid understanding of end-to-end Order-to-Cash (OTC) processes, with the ability to partner effectively across Finance, Customer Service, Supply Chain, Pricing, Commercial, and IT. * Demonstrated ability to influence, drive change, and operate independently within a matrixed, global organization. * Proven experience leading process improvement and data quality initiatives with a strong focus on governance, compliance, and operational excellence. * Strong project management capabilities, including experience managing medium-to-large initiatives using Smartsheet or similar tools. * Advanced analytical and problem-solving skills, with the ability to translate broad direction into clear, actionable insights. * High proficiency in Excel. * Hands-on experience with SQL Server, Power BI, Oracle, and data modeling concepts. * Excellent verbal and written communication skills, with the ability to engage senior leaders and diverse stakeholders. * Ability to manage multiple priorities and deliver results under tight timelines. * Demonstrated people leadership capabilities, including coaching, performance management, and team development, aligned with AbbVie leadership behaviors., * Experience working within a formal MDM framework and data stewardship platforms (e.g., DSP/Syniti). * Prior exposure to internal audit, SOX, or regulatory compliance related to master data. * Experience supporting or leading SAP S/4HANA data initiatives or large-scale system transformations. * Demonstrated interest in innovation, automation, and analytics-driven process optimization. Education Requirements * Bachelor's degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance. ## Description The Lead, Customer Master Data & Analytics, within the Finance Shared Services (FSS) organization, supports the Order-to-Cash (OTC) Global Process Lead by ensuring strong governance, data quality, and operational excellence for Customer Master Data across SAP S/4HANA and integrated systems. This role provides people leadership and partners cross-functionally to deliver accurate, compliant, and timely customer data that enables effective OTC execution, regulatory compliance, and data-driven decision-making, while driving continuous improvement, analytics, and process innovation., * Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems. * Serve as the senior point of contact for Customer Master Data across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT. * Define and enforce global customer data standards, stewardship practices, and data quality controls to ensure accuracy, completeness, and compliance. * Drive continuous improvement initiatives across Customer Master Data processes, balancing global standardization with operational agility. * Oversee Customer MDM/DSP (Syniti - Data Stewardship Platform) operating models, including intake, validation, approvals, stewardship, escalation, and audit readiness. * Lead and manage DSP workflows to ensure timely processing, SLA adherence, and high data quality. * Support end-to-end project delivery, including design, test, and rollout of SAP enhancements, integrations, and data remediation initiatives. * Lead medium-to-large scale initiatives using Smartsheet project management methodology. * Maintain and update Customer Master Data SOPs and country variants following process or system enhancements. * Deliver executive-level reporting and analytics on data quality, KPIs, and process performance. * Drive AI-enabled automation initiatives such as duplicate detection, intelligent validation, and workflow optimization. * Ensure compliance with regulatory, audit, privacy, and SOX requirements related to customer data. * Lead and manage a team of 3-5 analysts supporting customer onboarding for U.S. sales organizations. * Directly manage, coach, and develop team members through performance management, capability building, and career development. ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)