> Markdown version of [/jobs/ext/2279778-it-support-analyst-i](https://www.wearedevelopers.com/jobs/ext/2279778-it-support-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst I - **Company:** Robert Half - **Location:** Augusta, GA, United States - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Azure, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Security, Networking Basics, Network Administration, TCP/IP, Windows Desktop, Connectivity Problems, Office365, Software Troubleshooting, Peripherals, Sonicwall, Microsoft Onedrive, Laptops, User Accounts - **Published:** August 28, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3367874518&tx=DT11505UTD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 1+ years of IT Help Desk, Service Desk, Desktop Support, or Technical Support experience * Experience supporting Microsoft Windows environments * Familiarity with Microsoft 365 applications and services * Basic understanding of Active Directory and user account administration * Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity * Strong troubleshooting and problem-solving skills * Excellent communication and customer service abilities * Ability to prioritize multiple support requests in a fast-paced environment, * Exposure to Microsoft Azure environments * Experience working in a Microsoft-centric infrastructure * Familiarity with SonicWall firewalls and network security concepts * Experience supporting remote users * CompTIA A+, Network+, or similar certifications * Experience with endpoint management tools and ticketing systems ## Description Our client is seeking a Tier 1 IT Support Technician to provide front-line technical support to employees across the organization. This is an excellent opportunity for someone with strong customer service skills and foundational IT support experience who is looking to grow within a Microsoft-based enterprise environment. The ideal candidate will be comfortable troubleshooting hardware, software, user account, and connectivity issues while delivering excellent customer support in a fast-paced environment. Responsibilities * Serve as the first point of contact for end-user technical support issues * Diagnose and resolve hardware, software, printer, and connectivity problems * Support Windows desktop and laptop environments * Create, manage, and troubleshoot user accounts and access permissions * Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive * Assist with password resets, account lockouts, and general access issues * Troubleshoot basic network connectivity and VPN-related issues * Document incidents, service requests, and resolutions in the ticketing system * Escalate complex issues to Tier 2, Systems, or Network Administrators when appropriate * Set up, deploy, and support desktops, laptops, mobile devices, and peripherals * Participate in workstation moves, adds, and changes as needed ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)