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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT OPERATIONS ANALYST - **Company:** Sally Beauty Supply - **Location:** Plano, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Agile Methodology, Data Analysis, Information Technology Operations, IT General Controls (ITGC), Reliability of Systems, Information Technology - **Published:** August 28, 2026 - **Apply:** https://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_13/requisitions/preview/53880?utm_medium=jobshare ## About the Role * Bachelor's degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered. * 3-5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes. * Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes. * Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams. * Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders. * Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives. * Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability., * Passionate Learner - inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects * Flexible & Agile Adapter - responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn't dwell on the past * Effective Communicator - articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info * Results Driver - effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination ## Description The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization's IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements. The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services., 1. IT Operations * Support day-to-day IT operations, helping ensure the availability, performance, capacity, and reliability of systems, applications, and infrastructure. * Coordinate operational activities across internal IT teams, managed service providers (MSPs), and vendors to support service delivery and adherence to SLAs. * Monitor operational performance, identify issues and trends, assist with root cause analysis, and support corrective and preventive actions. * Participate in major incident management activities, providing operational support and ensuring timely communication and escalation. * Support the execution and continuous improvement of IT change management processes and procedures. * Assess and document change-related risks and impacts, collaborating with stakeholders to support informed decision-making. 2. Change Management * Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures. * Participate in change review meetings and provide coordination support for approvals and follow-up activities. * Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement. * Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance. 3. Data Analysis 4. Security, Compliance, and Governance * Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations. * Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Designing Reliable Distributed Systems: Failures, Retries & Idempotency](https://www.wearedevelopers.com/videos/1963-designing-reliable-distributed-systems-failures-retries-idempotency) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)