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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Rochester, NY, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Outlook, Computer Networks, Identity and Access Management, Virtual Private Networks (VPN), Name Server, Print Servers, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wireless Networks
- **Published:** August 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3367805835&tx=KJ6969FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

1. Tier 2 Troubleshooting and Ownership

The ideal candidate can take ownership of complex issues end-to-end, perform deep troubleshooting, and drive resolution without constant supervision.

 1. Customer Service and Professional Judgment

Strong professional presence with the ability to support staff and leadership calmly and confidently.

 1. Enterprise Endpoint Support in a Hybrid Environment

Demonstrated experience supporting Windows and macOS environments, with particular strength in enterprise printing administration. Hands-on capability hardware and troubleshooting is critical, as well as general endpoint support across laptops, mobile devices, and peripherals.

 1. Foundational Network Awareness and Collaboration

Working knowledge of basic network concepts such as TCP/IP, VPN, wired and wireless connectivity, and name resolution., * 2-5 years of professional IT Service Desk, Technical Support, or Help Desk experience

 * Demonstrated Tier 2 troubleshooting and escalation ownership in an enterprise environment

Hands-on experience supporting:

 * Windows and macOS
 * iOS and Android devices
 * Microsoft 365 service
 * Working knowledge of basic network infrastructure (TCP/IP, VPN, wired/wireless networking)
 * Experience administering and troubleshooting enterprise printing environments
 * Proven ability to work independently with minimal supervision
 * Strong communication skills with both technical and non-technical audiences, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Serve as an IT support resource and trusted technical authority for complex IT issues

Take ownership of escalated incidents, performing deep-dive troubleshooting and root-cause analysis

Administer, support, and troubleshoot enterprise printing environments, including:

 * Network printers
 * Printer queues, drivers, and permissions
 * Print server and print-related connectivity issues

Provide advanced support for:

 * Windows and macOS operating systems
 * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
 * Active Directory and Azure AD
 * Exchange and identity/access management services
 * Configure, deploy, and support Android and iOS devices via MDM
 * Collaborate with other technical groups
 * Deliver white-glove customer service as a professional IT ambassador
 * Participate in ITIL-aligned processes and service improvement initiatives
 * Document complex solutions and known issues in the knowledge base
 * Mentor junior analysts and contribute to service desk maturity
 * Participate in phone queue and perform other duties as assigned


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