> Markdown version of [/jobs/ext/228029-it-support-technician-level-2](https://www.wearedevelopers.com/jobs/ext/228029-it-support-technician-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician Level 2 - **Company:** Beyond Inc. - **Location:** Lilburn, GA, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, Issue Tracking Systems, Networking Hardware, Computer Networking Systems - **Published:** May 18, 2026 - **Apply:** https://www.careerjet.com/jobad/us2a875d386b4ee4f2a0be0c3ae80501cb ## About the Role We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We're looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients' hardware running smoothly and efficiently., * You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair * A Plus Certification * Comfortable with a variety of IT hardware - from desktops and laptops to networking devices and servers * Detail-oriented and able to troubleshoot with patience and precision * Able to handle multiple repair jobs efficiently in a fast-paced environment * A good communicator who can work collaboratively with a small team and interface with clients when needed * Reliable and proactive, taking ownership of your work from start to finish * Advanced understanding of operating systems, business applications, printing systems, and network systems. * Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues. * Familiarity with MSP workflows, ticketing systems, or IT service management is a plus * Travel to client's locations as needed (Must have reliable transportation) ## Description What You'll Do: * Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware * Troubleshoot hardware issues quickly and accurately to minimize client downtime * Assemble and prepare equipment for deployment or return to clients * Maintain detailed records of repairs, parts used, and test results * Manage and organize repair bench workspace and inventory of spare parts and tools * Work closely with help desk and field technicians to support client needs and share technical insights * Assist in configuring and testing equipment before it's delivered or deployed * Stay up to date on the latest hardware technology and repair techniques relevant to MSP services * Onsite work at Clients locations as needed. Including setups, pickups, drop-offs * Manage incoming deliveries and inventory. Additional Duties and Responsibilities: * Improve customer service, perception, and satisfaction. * Fast turnaround of Customer Requests. * Ability to multi-task * Ability to work in a team and communicate effectively. * Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. * Escalate service requests that require engineer level support, following ticket to resolution. * Responsible for entering all time and expenses in ConnectWise as they occur. * Enter all work as service tickets in ConnectWise. * Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University. ## Related Videos - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Optimizing Your App for Success: Tips and Techniques for managing slow devices](https://www.wearedevelopers.com/videos/655-optimizing-your-app-for-success-tips-and-techniques-for-managing-slow-devices) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)