> Markdown version of [/jobs/ext/2280341-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2280341-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Draper, UT, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Temporary contract - **Skills:** Issue Tracking Systems, Inventory Management Software, Networking Basics, Network Connections, Software Deployment, Computer Equipment - **Published:** August 28, 2026 - **Apply:** https://www.juju.com/job/00000000gpfzen ## About the Role We are seeking a customer-focused Desktop Support Technician to join a dynamic IT support team. This individual will provide a combination of onsite desktop support and remote technical assistance for employees across North America. The ideal candidate is energetic, service-oriented, and passionate about delivering an exceptional end-user experience while troubleshooting technical issues in a fast-paced environment., + Minimum 2 years of desktop support experience in a corporate or enterprise environment. + Experience supporting both onsite and remote users. + Knowledge of operating system deployment, imaging, and endpoint management processes. + Experience with ticketing systems, user account administration, network connectivity, and basic networking concepts. + Strong troubleshooting and problem-solving skills. + Experience collaborating with cross-functional teams. + Knowledge of Windows operating systems and hardware architectures. + Experience supporting Mac environments is preferred. + Familiarity with mobile device configuration and support. + Excellent customer service, communication, and interpersonal skills. + Ability to work independently and manage multiple priorities simultaneously. + Strong organizational and time management skills. + Ability to lift up to 50 pounds as needed. + Flexibility to accommodate varying work schedules. Preferred Skills + Desktop troubleshooting + Customer support and end-user assistance + User account administration + Hardware and software deployment + Mobile device support + Knowledge base documentation Additional Information Customer service is the most critical aspect of this role. The successful candidate will be committed to delivering a positive support experience, communicating effectively with users, and resolving issues with professionalism and urgency., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description + Provide day-to-day technical support through multiple support channels, including, + Perform asset management activities, including inventory tracking, audits, deployments, and equipment disposal. + Assist with hardware refresh initiatives and replacement of aging equipment. + Prepare and deploy computer equipment for new hires and employee moves. + Monitor and remediate endpoint health and security issues. + Support video conferencing, teleconferencing, printers, and end-user hardware. + Install, configure, and remove hardware and software as needed. + Maintain accurate documentation and provide timely updates on service requests. + Manage inventory and procurement requests while ensuring compliance with established processes. + Track, update, and resolve support tickets within defined service levels. + Monitor support queues and communication channels to ensure prompt response times. + Contribute to and maintain knowledge base documentation. + Serve as a trusted technology advisor by recommending best practices and effective solutions. + Resolve technical issues efficiently in both in-person and remote support environments. + Stay current with emerging technologies and assist with training and adoption efforts. + Perform additional duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)